Chipotle Mexican Grill - Paramus

I had a disappointing experience at the Chipotle on Route 17 South in Paramus, NJ. We dine out often, and this location used to be one of our favorites. I under... read more I had a disappointing experience at the Chipotle on Route 17 South in Paramus, NJ. We dine out often, and this location used to be one of our favorites. I understand that staffing issues can occur, but the food should at least be visually appealing. If a customer needs to return an item, it should be handled appropriately. I rarely send food back, but it seems we're often missing something. Thankfully, they have typically addressed the issue quickly by either remaking the dish or providing the missing items. However, after this experience, I don't think I'll be coming back. The picture shows what are supposed to be tacos, but they certainly don't look appetizing.

Chipotlane was great fast pick up and don't have to get out of the car. read more Chipotlane was great fast pick up and don't have to get out of the car.

I had one of the worst delivery meals ever from this restaurant. This was my second experience with this location, and once again, I received the wrong order. E... read more I had one of the worst delivery meals ever from this restaurant. This was my second experience with this location, and once again, I received the wrong order. Everything was ice cold, and not a single item was correct. I definitely would not recommend this place.

The Route 17 S. in Paramus, NJ location is terrible. We eat out a lot and this Chipotle used to be good! I know staffing issues are a problem. But food should l... read more The Route 17 S. in Paramus, NJ location is terrible. We eat out a lot and this Chipotle used to be good! I know staffing issues are a problem. But food should look edible. And if the customer brings it back the problem should be fixed. I RARELY bring foodback. We are usually missing something. Whatever the problem is is always fixed right away. They either remake the item or addwhats missing. Never again. the picture is suppose to be tacos

The employees at Chipotle don't greet customers, which is quite disappointing. When I order ahead, I find myself waiting at the pickup area while multiple staff... read more The employees at Chipotle don't greet customers, which is quite disappointing. When I order ahead, I find myself waiting at the pickup area while multiple staff members pass by without acknowledging me. It's concerning that only the team packing orders seems to ask for names for pickups, as their backs are often turned to the food and screens. I've also noticed delivery drivers from services like UberEats and DoorDash receiving the same lack of attention. From my experience in the restaurant industry, it's vital for staff to be trained to work as a cohesive team. Everyone should greet customers, regardless of their specific roles, as we are all serving the guests who come in. Additionally, I expect the seating area to be clean, especially during peak hours like noon on a Wednesday.