Reviews
What Carol Pacocha likes about Donatos Pizza:
Donatos will always be my favorite pizza. The staff were very courteous and kind and ensured our orders were correct. Pizza tasted great like always, and their calozones are small but also very delicious. I'd come back every week if I lived in Ohio again. Unfortunately I live in Florida and Donatos does not exist there.Food: 5/5 View all feedback. What Derek doesn't like about Donatos Pizza:
This restaurant is very poorly managed and could benefit from being featured on an episode of Undercover Boss. The service for takeout lunch was rated at a 1 out of 5, with the atmosphere also receiving a low score of 1 out of 5. The average price per person for a meal is $20 - $30, and the quality of the food was rated at a 3 out of 5. View all feedback.
Reviews from various websites
If you want to wait in the drive through for literally an hour just waiting to pick up your pizza that said it was ready over an hour ago, eat here! If not then...
read moreThe food is good but they take forever in the drive thru line. Jesus my Lord and savior might comeback before they finish making that pizza. They just need some...
read moreOrdered online for pickup window. App said 5:12 it would be done. Rolled out at 5:30 and on top of taking forever they put everything on my plain sub. That is w...
read moreI was hung up on three times by staff including the gm this was the worst service ever there was no call or update on order as promised i checked for order so m...
read morePurchased salad and pizza. The lettuce was not fresh and barely had topping on the salad. The pizza was over cooked and not cut. Was not impressed with the serv...
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read moreDonatos offers a mixed dining experience that leans heavily on customer service issues rather than culinary excellence. While some patrons rave about the tasty pizza and friendly staff, complaints about delivery delays, cold meals, and unresponsive customer service mar the overall impression. Many customers have expressed frustration over long wait times for both in-store and delivery orders, with some even reporting incorrect or incomplete meals. Despite these challenges, loyal fans remain hopeful for improvements that could match the expectations set by its flavorful offerings, particularly the calzones and pizza that many describe as highlights of their experience.
The service was good and prompt, but unfortunately the atmosphere was lacking.
I ordered the pizza because I was looking forward to the garlic butter, but unfortunately, I didn't receive any. I ordered 4 pizzas and none of them had the gar...
read moreThis restaurant is very poorly managed and could benefit from being featured on an episode of Undercover Boss. The service for takeout lunch was rated at a 1 ou...
read moreI got the most ****-poor salad O have ebwr gotten in my life. The pizza was only partially cooked as well. Meal type: Dinner Price per person: $10–20 Food: 2 At...
read moreWe ordered pizza to be delivered and received a delivery time of 7:52pm. However we did NOT receive until 9:13pm !!! Called customer service and they did NOT he...
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