Kosthuree - Basildon

Tonight, we ordered takeout from a restaurant we have frequented before with no issues. Both of us are vegetarian, so we ordered King Prawn meals. However, upon... read more Tonight, we ordered takeout from a restaurant we have frequented before with no issues. Both of us are vegetarian, so we ordered King Prawn meals. However, upon returning home, we discovered one of the meals was actually Chicken. We called the restaurant to inquire about a refund, as the payment was made by credit card. We were told we needed to return to the restaurant to receive the refund. They also mentioned they would make a replacement meal for the incorrect one. So, we made the trip back to the restaurant, leaving our other food at home. Despite the inconvenience of having to make two journeys and having our food get cold, the restaurant only offered us a bottle of beer as compensation. When I declined the beer and asked for a refund for the incorrect meal, I was told a refund could not be processed on the card. Instead, they offered me a £10 note for a meal that cost over £12. As regular customers, we were disappointed with the poor customer service and felt that their attitude was inappropriate given the situation. I ultimately declined the £10 offer as I was dissatisfied with the service provided, especially considering it was their mistake. Overall, the service was subpar.

The amazing food and service keeps me coming back with my family and friends. I love the authentic flavors, especially the King Prawn Dansak, Brinjal Bhaji, and... read more The amazing food and service keeps me coming back with my family and friends. I love the authentic flavors, especially the King Prawn Dansak, Brinjal Bhaji, and Saag Paneer. Always a winner in my book.

My wife and I had a wonderful dining experience. The staff were attentive and friendly, and the food was delicious. We will definitely be coming back soon. I al... read more My wife and I had a wonderful dining experience. The staff were attentive and friendly, and the food was delicious. We will definitely be coming back soon. I also want to commend the staff and manager for handling a nearby table of rude people with grace.

Great tasting food, lovely old building with fireplaces. The staff are always very friendly and helpful read more Great tasting food, lovely old building with fireplaces. The staff are always very friendly and helpful

I have eaten here so many times and to be fair should have written an excellent review but this is why its 2 stars not 1. I ordered and found a large piece of h... read more I have eaten here so many times and to be fair should have written an excellent review but this is why its 2 stars not 1. I ordered and found a large piece of hard plastic in my food. I sent photos to the manager and basically was told I could have more food. Not happy.