Jack's - Walnut

I read many reviews before visiting, and my experience was great. The staff were fantastic and had a wonderful sense of humor. I waited a minute or two for the... read more I read many reviews before visiting, and my experience was great. The staff were fantastic and had a wonderful sense of humor. I waited a minute or two for the coleslaw, but it wasn’t an issue. The service was excellent, and the food was good. If I’m in the area again, I’ll definitely return.

Unless you have plenty of time to wait in the drive-thru line, I would recommend avoiding this place. I waited 20 minutes just to reach the speaker to place my... read more Unless you have plenty of time to wait in the drive-thru line, I would recommend avoiding this place. I waited 20 minutes just to reach the speaker to place my order. When I finally got there, the voice asked me to hold on for a moment. After waiting another 10 minutes with no response, I drove off without ordering. I ended up wasting half an hour and still had to go elsewhere for food. This place is terrible and incredibly slow!

The service was satisfactory, and the food hit the spot after a long day on the lake. Since we were the only ones in the dining room, it took a moment for them... read more The service was satisfactory, and the food hit the spot after a long day on the lake. Since we were the only ones in the dining room, it took a moment for them to take our order, likely because the drive-thru was busy. Our food arrived promptly and hot. The bathrooms were clean.

I don't eat there often but had lunch there yesterday. The burger was ok and the fries were fresh. You have to bring your cup back to the register for a re fill... read more I don't eat there often but had lunch there yesterday. The burger was ok and the fries were fresh. You have to bring your cup back to the register for a re fill and you have to ask for condiments. I had to go searching for napkins. It was ok but Iwanted more drink but the register was busy. The employees were friendly. It was a nice restaurant.

Went twice yesterday. Once for coffee about 8am and 2nd time about 10:15am for 2 breakfast sandwiches. 1st order was 2 large coffees with 10 cream and 10 sugar... read more Went twice yesterday. Once for coffee about 8am and 2nd time about 10:15am for 2 breakfast sandwiches. 1st order was 2 large coffees with 10 cream and 10 sugar per coffee. We were given a bag with 6 creamers and 6 sugars. On the second trip we sat inthe drive thru for 30 minutes before we could order. The lady on the speaker said don't order biscuits there's a hold, Oneminute. We proceeded to order 2 big breakfast sandwiches without mayo. The lady told us only the sausage sandwich had mayo. Wegot our order and yep there was mayo. I then went in and told the manager my order was wrong. She never apologized to me. Myorder was fixed correctly then handed back to me. She didn't say one word to me. We tried Jack's in Ripley twice. Both timesour order was wrong and the manager was rude. My husband and I will not return to another Jack's. Your employees need to betrained how to interact with customers. And how to apologize or even compensate your customers who get incorrect orders. Thereare plenty of places to get coffee, fried chicken, or breakfast sandwiches. If my business doesn't matter why would I spend mymoney there?