Zaxby's - Troy

#29 - Vegetarian - Troy, American, Fast Food
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Zaxby's

Zaxby's
3.9 / 5 (1034 reviews)

Menu

Here you will find the menu of Zaxby's in Troy. At the moment, there are 10 dishes and drinks on the list.

In the heart of Troy, Alabama, a local restaurant offers a mixed experience for diners. While the food, particularly the chicken tenders and vegetarian options, enjoys a favorable reputation, service inconsistencies overshadow the dining experience. Patrons have reported slow drive-thru times and issues with online orders, leading to frustrating waits and unfulfilled expectations. Complaints about a disorganized staff and unpleasant parking conditions exacerbate the challenges. Though management has made efforts to address concerns, the need for improved staffing and service reliability remains evident. Overall, while there's potential for a solid fast-food option, a few key improvements are needed.

Last update: 17.01.2026 from: Daniel

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★ 3.9 / 5 from 1034 reviews

Was User at Zaxby's a mag?
Besides the very slow drive-thru service, the food is usually of good quality. When the dining area is closed, the drive-thru should ideally be quick, but that’s not the case here. It seems like they need to hire more staff, as I've noticed 3 to 4 employees at the main window just waiting for orders to come from the kitchen. Another place I visited had a similar issue, where customers expected to wait 20 to 25 minute... View all feedback.

What Denise Hill dislikes about Zaxby's:
I visited a restaurant in Troy, Alabama, and the service was absolutely disappointing. The staff seemed to just stand around, staring at me after I returned my food. I checked my bag and found that the salad I ordered looked dull and lifeless—it was really unappetizing. I'm glad I took a moment to check my order before leaving. As for the parking lot, it smelled terrible and appeared as though cooking oil had been sp... View all feedback.

Besides the very slow drive-thru service, the food is usually of good quality. When the dining area is closed, the drive-thru should ideally be quick, but that’s not the case here. It seems like they need to hire more staff, as I've noticed 3 to 4 employees at the main window just waiting for orders to come from the kitchen. Another place I visited had a similar issue, where customers expected to wait 20 to 25 minutes in the drive-thru, but they managed to streamline their service. Hopefully, this restaurant can improve as well.

This is a great bar with a wide selection of beers. I haven't tried the food yet, but they do offer some herbal options.

tena-webb
17.04.2024

I asked for tongue torch sauce on my chicken fingers and they were so dry. I always check my bag but I had a big order so I didn't but it was ok. 7/10 for

daniel-turbeville
17.04.2024

I was let go from my job because I went with my girlfriend to welcome our newborn daughter. I had informed them about this during my interview and had communicated my plans for several weeks leading up to the birth. Now they are claiming that I was a no-call, no-show. They knew exactly where I was, as I had been granted permission to leave work to be with my family. How is this situation acceptable? They removed me from the schedule the very next day.

michael-hester-fish3
17.04.2024

Zaxby's is one of our favorite

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