Taco Bell - Springfield

My family and I visited this restaurant, and it was a disappointing experience. I ordered a cheesy gordita crunch and some potatoes, but I never received the po... read more My family and I visited this restaurant, and it was a disappointing experience. I ordered a cheesy gordita crunch and some potatoes, but I never received the potatoes. When I inquired about them, they simply brought me plain potatoes without any toppings. My father ordered the deluxe box, but it was incorrect—his gordita was missing cheese and spicy ranch, and his burrito consisted only of ham and lettuce. My brother ordered three tacos, but he seemed satisfied with his meal, so I won't comment on that. The staff appeared friendly, but overall, I cannot recommend dining here.

I was in the drive-thru yesterday, my order lasted about 5 minutes, but the customer service that was given to me was excellent, I will come back. read more I was in the drive-thru yesterday, my order lasted about 5 minutes, but the customer service that was given to me was excellent, I will come back.

We spent 25 dollars in their business and specifically asked for sauce! you didn't give us anything and that was cold? next time I go south lime read more We spent 25 dollars in their business and specifically asked for sauce! you didn't give us anything and that was cold? next time I go south lime

I really enjoy this Taco Bell! The staff is very kind and friendly. read more I really enjoy this Taco Bell! The staff is very kind and friendly.

I have consistently experienced terrible service here. No matter what, they never seem to get my order right. They often put items like chips or cinnamon twists... read more I have consistently experienced terrible service here. No matter what, they never seem to get my order right. They often put items like chips or cinnamon twists in the wrong place, or even forget to include sauces. It's as if they're allergic to delivering a complete order. When I go back to retrieve the missing items, it takes an unreasonable amount of time for them to correct their mistakes. I really miss my son's chips and cinnamon twists, and it took almost 10 minutes for them to pack food that was already right in front of them.