Taco Bell - Springfield

I really enjoy this Taco Bell! The staff is very kind and friendly. read more I really enjoy this Taco Bell! The staff is very kind and friendly.

I have consistently experienced terrible service here. No matter what, they never seem to get my order right. They often put items like chips or cinnamon twists... read more I have consistently experienced terrible service here. No matter what, they never seem to get my order right. They often put items like chips or cinnamon twists in the wrong place, or even forget to include sauces. It's as if they're allergic to delivering a complete order. When I go back to retrieve the missing items, it takes an unreasonable amount of time for them to correct their mistakes. I really miss my son's chips and cinnamon twists, and it took almost 10 minutes for them to pack food that was already right in front of them.

My family and I visited this restaurant, and it was a disappointing experience. I ordered a cheesy gordita crunch and some potatoes, but I never received the po... read more My family and I visited this restaurant, and it was a disappointing experience. I ordered a cheesy gordita crunch and some potatoes, but I never received the potatoes. When I inquired about them, they simply brought me plain potatoes without any toppings. My father ordered the deluxe box, but it was incorrect—his gordita was missing cheese and spicy ranch, and his burrito consisted only of ham and lettuce. My brother ordered three tacos, but he seemed satisfied with his meal, so I won't comment on that. The staff appeared friendly, but overall, I cannot recommend dining here.

July 19, 2022: This afternoon it was a pleasure to stop by this particular location. My order was promptly taken and efficiently prepared. Two courteous, friend... read more July 19, 2022: This afternoon it was a pleasure to stop by this particular location. My order was promptly taken and efficiently prepared. Two courteous, friendly employees (Allie and Kyle) served me. Their demeanor serves as excellent ambassadors for Taco Bell. High praises for fine service and great tasting food!

It is corporate Taco Bell policy that if a customer orders a box of tacos (a 12-15 count multi-pack of the same taco) supreme style that the store making it is... read more It is corporate Taco Bell policy that if a customer orders a box of tacos (a 12-15 count multi-pack of the same taco) supreme style that the store making it is to make at least 50% of them as plain/standard (non-supreme style). So some will have the tomatoes and sour cream you paid for, and the others will not but you still get charged for all supreme. And how would I know this you ask, am I a former employee? No. But it happens at every Taco Bell I have ever ordered from. Every. One. Sometimes, you get zero that are supreme style. When you call to complain they don't even try hard to apologize for ripping you off as most people aren't going to pile back into the car and come back (and wait) to get their $6-$9 bucks back. Try harder Taco Bell.