Long John Silver's - Springfield
Long John Silver's
Description
At this establishment, diners have encountered a broad spectrum of service and food quality. Many describe overcooked dishes and unappealing flavors, citing issues like tough chicken and mushy rice. Complaints about incorrect orders and poor communication from staff further tarnish the experience. Conversely, some patrons enjoy fresh, hot meals served by friendly staff, highlighting the establishment's child-friendly atmosphere and accessibility. However, frustrations linger, particularly around management's response to customer concerns. This contrast suggests an inconsistent dining experience, leaving some customers eager to return, while others vow to seek alternatives in the future.
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Feedback
The food was incredibly greasy, and my sandwich was covered in a bag and wrapper. The fries weren't cooked all the way, and I had to wait 20 minutes only to receive that. The staff was extremely rude. I do not recommend eating there.
The fish had a crispy coating on the outside, but also had a soft yellow layer between the crispiness and the fish. This yellow layer had an unpleasant taste that I had never experienced before. It also seemed like they had used old fry grease. I was very dissatisfied with my meal.
The chicken at this restaurant was incredibly tough and difficult to eat. It was the worst experience I've had at a Long John's. The coleslaw tasted sour and overall I was very disappointed. As someone who has worked in food service for many years, I would never serve something like that to a customer. I called the manager to express my concerns, but she was extremely rude and talked over me.
I was having a hard time finding my usual order on the menu so i asked her if they still had it even apologized for not seeing it on the menu. She must’ve forgotten to turn her mic off started making fun of me to a coworker. As i was waiting for her to ring my order in they started making fun of their inside customers as well. She was very rude to me, I usually go to the on on north Limestone never have a problem with them. I will not be going back to the south limestone location again.
