McDonald's - Springfield

American, Breakfast, Lunch
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McDonald's

McDonald's
3.1 / 5 (7494 reviews)

Description

**A Mixed Bag at McDonald’s: A Review Overview**

While McDonald's breakfast remains a crowd-pleaser with kid-friendly options and wheelchair accessibility, recent experiences reveal significant inconsistencies. Some diners report mediocre food quality and concerning cleanliness issues, including gnats and bugs. Customer service is notably hit or miss, with frustrating encounters involving rude staff and unresolved complaints. Although a friendly employee turned one visit around, the overall atmosphere seems marred by slow service, particularly at the drive-thru. Patrons are left pondering whether the convenience and taste are worth the risk of unsatisfactory experiences. More consistent attention to service and cleanliness is needed.

Last update: 17.01.2026 from: Robin

Feedback

★ 3.1 / 5 from 7494 reviews
unasian
25.04.2024

I arrived at 3:50 AM and have now been sitting in my car for 32 minutes. What is taking so long?! One car that was in front of me left after waiting too long. This place is not worth it! There’s a long line of cars behind me. I wouldn’t recommend stopping here if you’re on a road trip. They also only accept cash, which is really inconvenient. Waiting over 30 minutes for an egg sandwich is just ridiculous! You’re better off going to Malek's down the street for a better dining experience, and they’ll serve you much faster. I’m seriously considering getting a pillow to take a nap while I wait!

nasty-naz
25.04.2024

This is definitely fast food, but not in the way you might expect. The drive-thru is excruciatingly slow. Despite having so many employees, I ended up waiting about 20 minutes just to place my order and receive my food.

mags
10.06.2024

Customer service was awful like truly awful! the small woman, manager i think, was very rude. food was mediocre. and all of their truck shipment has been sitting outside for at least 30 minutes in the sun. pretty sure that's a health code violation..... we will see if i get food poisoning

robin-toll-2
10.06.2024

The breakfast at McDonald's is tasty, but you pretty much get what you pay for at this restaurant. In terms of kid friendliness, it is very accommodating and offers good options for quick meals for children. The restaurant is wheelchair accessible, with handicapped parking available, access ramps on curbs, and no stairs. While there are no automatic doors, it is still manageable for individuals in wheelchairs.

unasian
10.06.2024

I arrived at 3:50 am and have been waiting in my car in the driveway for 32 minutes now. I'm not sure what is taking them so long! Another car that was ahead of me left after waiting too long. This is awful! The food is not gourmet at all! There is a long line of cars waiting behind me. Do not come here if you are on a road trip and looking for a quick stop. They only accept cash, which is frustrating and will waste your time and money. Waiting 32 minutes for an egg sandwich is ridiculous! I would recommend going to Malek's down the street for better service and food. I might as well take out a pillow and nap while I wait!

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The place also takes various credit cards.

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