McDonald's - Springfield

American, Breakfast, Lunch
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Full menu with pictures, prices and categories.

McDonald's

McDonald's
3.1 / 5 (7494 reviews)

Description

**A Mixed Bag at McDonald’s: A Review Overview**

While McDonald's breakfast remains a crowd-pleaser with kid-friendly options and wheelchair accessibility, recent experiences reveal significant inconsistencies. Some diners report mediocre food quality and concerning cleanliness issues, including gnats and bugs. Customer service is notably hit or miss, with frustrating encounters involving rude staff and unresolved complaints. Although a friendly employee turned one visit around, the overall atmosphere seems marred by slow service, particularly at the drive-thru. Patrons are left pondering whether the convenience and taste are worth the risk of unsatisfactory experiences. More consistent attention to service and cleanliness is needed.

Last update: 17.01.2026 from: mags

Feedback

★ 3.1 / 5 from 7494 reviews
mags
10.06.2024

Customer service was awful like truly awful! the small woman, manager i think, was very rude. food was mediocre. and all of their truck shipment has been sitting outside for at least 30 minutes in the sun. pretty sure that's a health code violation..... we will see if i get food poisoning

robin-toll-2
10.06.2024

The breakfast at McDonald's is tasty, but you pretty much get what you pay for at this restaurant. In terms of kid friendliness, it is very accommodating and offers good options for quick meals for children. The restaurant is wheelchair accessible, with handicapped parking available, access ramps on curbs, and no stairs. While there are no automatic doors, it is still manageable for individuals in wheelchairs.

unasian
10.06.2024

I arrived at 3:50 am and have been waiting in my car in the driveway for 32 minutes now. I'm not sure what is taking them so long! Another car that was ahead of me left after waiting too long. This is awful! The food is not gourmet at all! There is a long line of cars waiting behind me. Do not come here if you are on a road trip and looking for a quick stop. They only accept cash, which is frustrating and will waste your time and money. Waiting 32 minutes for an egg sandwich is ridiculous! I would recommend going to Malek's down the street for better service and food. I might as well take out a pillow and nap while I wait!

cristhian-cabrejo-2
10.06.2024

The restaurant has excellent service and delicious food.

samad-rahmani-1
10.06.2024

The manager at morning shift was rude and very disrespectful, there was a young lady who was try to help us but the Manager stop her from helping us, I was on drive through, the manager said never ever come again to this McDonald and she said I am the manager and I can stop you to not come again, I told her I will complain and she said to whom will you complain, I am the manager, it was very worse experience from this from this lady.

FAQ

The place also takes various credit cards.

More information

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