Kfc - Springfield

Please retrain the staff: Two employees working the drive-thru were extremely rude, showed poor customer service, and acted unprofessionally. They served old, c... read more Please retrain the staff: Two employees working the drive-thru were extremely rude, showed poor customer service, and acted unprofessionally. They served old, cold, hard chicken. If the workers are unhappy or management is ineffective, they should stay home. Avoid this location and cook at home instead.

This KFC is disappointing. Frequently, they run out of chicken, the ice machine was broken for nearly a month, and the menu prices keep rising while the portion... read more This KFC is disappointing. Frequently, they run out of chicken, the ice machine was broken for nearly a month, and the menu prices keep rising while the portion sizes get smaller. The food is usually cold and dry. Additionally, the drive-thru is full of potholes, making it difficult to navigate—one even lies right in front of the pick-up window. I wouldn’t recommend wasting your time here.

I enjoyed a delicious chicken sandwich and appreciated the friendly service at the drive-up. However, I gave a four-star rating instead of five because of the d... read more I enjoyed a delicious chicken sandwich and appreciated the friendly service at the drive-up. However, I gave a four-star rating instead of five because of the deep potholes in the parking lot!

The Colonel's chicken sandwich was outstanding. However, the parking lot was riddled with potholes, which made it quite difficult to get around. read more The Colonel's chicken sandwich was outstanding. However, the parking lot was riddled with potholes, which made it quite difficult to get around.

Avoid this place. It’s the worst KFC I’ve ever been to. The chicken was stale and rubbery; I couldn’t even chew it. I ended up having to throw the meal away. Ad... read more Avoid this place. It’s the worst KFC I’ve ever been to. The chicken was stale and rubbery; I couldn’t even chew it. I ended up having to throw the meal away. Additionally, some items were missing from my order.