Whataburger - Feedback

Was happy to find a whataburger on my way through Louisiana. Food was great, but was really impressed with the staff. Very friendly, and incredibly helpful. read more Was happy to find a whataburger on my way through Louisiana. Food was great, but was really impressed with the staff. Very friendly, and incredibly helpful.

The food was fantastic, and the staff were exceptionally friendly and professional. They actually came to our table, took our cups to the drink machine, and bro... read more The food was fantastic, and the staff were exceptionally friendly and professional. They actually came to our table, took our cups to the drink machine, and brought us refills! When was the last time you had that kind of service at a fast food restaurant? It’s a wonderful place, and we will definitely be coming back!

I went to this restaurant for a homecoming, and I was really impressed by the outstanding service and tasty food. read more I went to this restaurant for a homecoming, and I was really impressed by the outstanding service and tasty food.

The food is excellent, but I've observed that the service tends to be quite slow. It seems like everyone takes their time to serve, and this has been the case s... read more The food is excellent, but I've observed that the service tends to be quite slow. It seems like everyone takes their time to serve, and this has been the case since I was a little girl.

This was our first visit to Whataburger during a long drive when we needed a quick break. The staff was wonderful and welcoming, greeting everyone and checking... read more This was our first visit to Whataburger during a long drive when we needed a quick break. The staff was wonderful and welcoming, greeting everyone and checking in on how our day was going. Even the manager interacted with us and every guest in the restaurant. If I were job hunting, I’d want to work here—everyone seemed happy and worked well together. The food was fantastic—I had a jalapeño cheeseburger, and my husband was very impressed with his cheeseburger. He also really enjoyed the fries, which is saying a lot since he’s very particular about them; they were served hot and tasted great. We’ll definitely be dining at Whataburger again!

I had the worst customer service experience of my life. I went through the drive-thru and waited at the speaker for 7 minutes, with about 8 cars behind me. When... read more I had the worst customer service experience of my life. I went through the drive-thru and waited at the speaker for 7 minutes, with about 8 cars behind me. When I reached the window to inquire about the delay, the woman there was busy counting change. Even though she saw me, it took her another 2-3 minutes to acknowledge my presence. I asked if there was a problem with the speaker, and she replied, "No, it works, but as you can see, I was busy counting my change." I was shocked! Then she told me, "I can't take your order here; you'll need to go back in line. You should have been more patient with me." I will never return to that Whataburger again.

I ordered through the app, which said my meal would be ready by 12:45. However, there was no check-in button for counter pickup. I arrived at 12:41 and informed... read more I ordered through the app, which said my meal would be ready by 12:45. However, there was no check-in button for counter pickup. I arrived at 12:41 and informed the staff about my mobile order. The employee checked the screen and told me there was no order under my name. I showed him my mobile order receipt, and he went to the back, leaving me waiting for nearly 10 minutes. By then, it was past 12:45. When he finally returned and saw me waiting, he appeared quite anxious. He checked the screen again, and to my surprise, my order showed up at 12:52. I received my food shortly after that and went to my car. Upon opening the burger, I was disappointed to find it poorly assembled—lettuce was falling out, and there was more sauce on the packaging than on the burger itself. I've had no issues with the app at other Whataburger locations, so maybe their system was having problems. In any case, the burger could have been put together much better. While I'm not saying I won't return, I don't plan to go back anytime soon.

The service is incredibly disappointing. If they don't improve their speed in getting orders out, I worry they'll go out of business. The food is excellent, but... read more The service is incredibly disappointing. If they don't improve their speed in getting orders out, I worry they'll go out of business. The food is excellent, but waiting in the drive-thru line for 45 minutes to an hour is unacceptable, especially when there weren't many cars ahead of me. If they could boost their efficiency and customer service, like Chick-fil-A does, this place could really thrive.

The bacon and cheese burger at Whataburger was excellent! The fries were also tasty and perfectly seasoned. While the bathrooms could use some improvement and a... read more The bacon and cheese burger at Whataburger was excellent! The fries were also tasty and perfectly seasoned. While the bathrooms could use some improvement and aren't ideal for a rest stop, the staff was very friendly and the service was fast. Overall, Whataburger’s menu offers great options worth trying.

Whataburger is a decent place, but the service is incredibly slow. I don’t understand how it can take more than 30 minutes to prepare just two burgers, yet they... read more Whataburger is a decent place, but the service is incredibly slow. I don’t understand how it can take more than 30 minutes to prepare just two burgers, yet they somehow manage to do it. It almost feels like they purposely make the process as slow as possible. The menu offers good options, but the wait really detracts from the experience.