Whataburger - Ruston

Was happy to find a whataburger on my way through Louisiana. Food was great, but was really impressed with the staff. Very friendly, and incredibly helpful. read more Was happy to find a whataburger on my way through Louisiana. Food was great, but was really impressed with the staff. Very friendly, and incredibly helpful.

The bacon and cheese burger at Whataburger was excellent! The fries were also tasty and perfectly seasoned. While the bathrooms could use some improvement and a... read more The bacon and cheese burger at Whataburger was excellent! The fries were also tasty and perfectly seasoned. While the bathrooms could use some improvement and aren't ideal for a rest stop, the staff was very friendly and the service was fast. Overall, Whataburger’s menu offers great options worth trying.

This was our first visit to Whataburger during a long drive when we needed a quick break. The staff was wonderful and welcoming, greeting everyone and checking... read more This was our first visit to Whataburger during a long drive when we needed a quick break. The staff was wonderful and welcoming, greeting everyone and checking in on how our day was going. Even the manager interacted with us and every guest in the restaurant. If I were job hunting, I’d want to work here—everyone seemed happy and worked well together. The food was fantastic—I had a jalapeño cheeseburger, and my husband was very impressed with his cheeseburger. He also really enjoyed the fries, which is saying a lot since he’s very particular about them; they were served hot and tasted great. We’ll definitely be dining at Whataburger again!

Whataburger is a decent place, but the service is incredibly slow. I don’t understand how it can take more than 30 minutes to prepare just two burgers, yet they... read more Whataburger is a decent place, but the service is incredibly slow. I don’t understand how it can take more than 30 minutes to prepare just two burgers, yet they somehow manage to do it. It almost feels like they purposely make the process as slow as possible. The menu offers good options, but the wait really detracts from the experience.

I had the worst customer service experience of my life. I went through the drive-thru and waited at the speaker for 7 minutes, with about 8 cars behind me. When... read more I had the worst customer service experience of my life. I went through the drive-thru and waited at the speaker for 7 minutes, with about 8 cars behind me. When I reached the window to inquire about the delay, the woman there was busy counting change. Even though she saw me, it took her another 2-3 minutes to acknowledge my presence. I asked if there was a problem with the speaker, and she replied, "No, it works, but as you can see, I was busy counting my change." I was shocked! Then she told me, "I can't take your order here; you'll need to go back in line. You should have been more patient with me." I will never return to that Whataburger again.