Dunkin' - Queens

If I’m paying $6 for a drink with milk, I expect it to be filled to the top. I didn’t even take a sip before I noticed that my drink was not filled properly, and I was in a hurry. The service felt lacking as well. I remember visiting this place before, and the service was much better then. I’m not sure if the server was new or not, but when someone buys a drink, I think it should be filled up properly.

I ordered a sausage and cheese with hathbrowns, it was all so burned I couldn't eat it and had to throw it away. I also have a donut and a few knirpse, and they were all stabbed. iced coffee was all syrup on the floor and not mixed at all. service was rude and icy. not back to this place food: 1/5

Great customer service and a happy morning environment. they feel welcome and they are very attentive to their customers. I've been coming here for a while and have seen how they're constantly working on improving.?

Awful service.I ordered iced matcha latte, and she gave me a iced latte (coffee one). Of course I told her I ordered match, not that one. So she went back and brought me iced match latte but in the same container. The liquid was still brownish color with lots of unresolved match power on the bottom. She insisted that the one she made new was matcha even it still contained coffee in it. And she left without checking my reaction. She doesn’t care about customer’s satisfaction. Awful service I’ve ever experienced. Never will I come back to this place.

I've given this place several chances, but it's consistently disappointing. I won't be returning. The drinks taste watered down, and they skimp on the matcha. It felt like they just added water and milk with barely any matcha to make a large drink. I visited their other location on 61st Street, and it's far better.