Dunkin' - Queens

Delivery Services, Catering, Donuts
Menu
Full menu with pictures, prices and categories.

Dunkin'

Dunkin'
3.2 / 5 (1555 reviews)

Description

**Restaurant Review: A Mixed Bag of Experiences**

While the restaurant boasts a delightful brunch menu featuring fantastic hot chocolate and special donuts at reasonable prices, service quality remains a significant concern. Several patrons have reported unprofessional behavior from staff, including delays and even mockery of orders. One customer’s unfortunate experience involved a lengthy wait for a simple item and incidents of spilled drinks during busy hours. Despite these service hiccups, the establishment is lauded for its frozen coffee, drawing loyal visitors who appreciate the rewarding experience of using their mobile app for orders. Overall, there's potential here, but customer service needs urgent attention.

Last update: 29.06.2026 from: Emma

Feedback

★ 3.2 / 5 from 1555 reviews
emma-b-brown-1
29.06.2026

Whilst serving me, my server kept shouting at her colleagues and scooping flavours I didn't ask for. I had to repeat what I wanted several times. Next time? Forget it.

james-james-library1
09.08.2025

Slow pace of service. Needs a good clean. Ok but Not great. Food: 1 Service: 1 Atmosphere: 1 Price per person: $1–10

shatisha-bryant-cact
09.08.2025

They make really good HOT macchiatos. And I love the ice cream addition to the restaurant. I wish all Dunkin had Baskin Robbins. The service is also very good. Food: 4 Service: 5 Atmosphere: 5

hayley-soares
09.08.2025

The service was fast, and the woman working gave us extra munchkins! Very kind, will return! Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 4

patrick-b-firefighte-14
24.05.2024

I'm not sure how you keep getting my pick-up order wrong, especially since it's clearly stated in the order. The quality of service has declined since the remodel.

FAQ

At 494, you'll find the station MTA-39th Ave, from which you also have access to the municipal transportation.

You can use the WLAN of the establishment free of charge.

The restaurant and its rooms are wheelchair accessible and thus reachable with a wheelchair or physical disabilities.

The restaurant also takes the common credit cards.

More information

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