Dunkin' - Queens

The staff here always mess up your orders. Do not recommend this location unless it's the closest one to you, which would be quite unfortunate. read more The staff here always mess up your orders. Do not recommend this location unless it's the closest one to you, which would be quite unfortunate.

So upset! I ordered photo donuts to pick up at a separate location... and when I went to pick it up, they told me to pick it up at this location, no notice or a... read more So upset! I ordered photo donuts to pick up at a separate location... and when I went to pick it up, they told me to pick it up at this location, no notice or anything! I tried to call this location to confirm my order but no one picks up the phone. When I went there, They messed up the photos and ended up duplicating my order instead of 2 separate orders with different pictures. Then they overcharge me, different price than the receipt on my email. They cannot handle more than one photo, and more than one box in one order. Such a disappointment!!!!

The morning service was terrible. I waited 20 minutes for my order and it was relativity empty and yet I had a long wait time. I was served the wrong order afte... read more The morning service was terrible. I waited 20 minutes for my order and it was relativity empty and yet I had a long wait time. I was served the wrong order after a 20 minute wait and when I asked for the right order and they ignored me and went on with their day. I will never come back to this location ever again. You have lost a regular customer.

I go here almost every other day to get a coffee. I?m almost familiar with everyone that works there. But every time I go to the drive thru around 9am, there is... read more I go here almost every other day to get a coffee. I?m almost familiar with everyone that works there. But every time I go to the drive thru around 9am, there is this lady who always has an attitude. The one day I asked for a latte, (because I had a freereward thing on my app) she said no it didn?t work you have to pay and I?m like no it should work because it says that I get afree drink. I show her that it implies to lattes but she wasn?t having that I asked for the manager and a lady with glasses camealso having an attitude. In the end after 10 minutes I would?ve rather paid for the whole thing and avoid it all this headache.

Last time I?m going here! First of all they charge more than Long Island. Now almond milk is $1.00! Sometimes they charge me and they don?t even give me almond... read more Last time I?m going here! First of all they charge more than Long Island. Now almond milk is $1.00! Sometimes they charge me and they don?t even give me almond milk. The customer service is bad here. They could never get my drink right. I always ask fordecaf then they act like I never said decaf when I said it 3 times! They have an attitude and also if I confirm it?s decaf. Oneof the workers gave me a weird look for confirming. Their baked goods are hard. Unprofessional and their drive thru is likehidden.