Sonic Drive-in - Provo

I hate to stoop so low as to leave a review for a fast-food joint, but this location consistently provides extraordinarily bad service. Their night staff is alw... read more I hate to stoop so low as to leave a review for a fast-food joint, but this location consistently provides extraordinarily bad service. Their night staff is always grumpy and short-tempered. They are especially talented in the art of getting my orders wrong. I 've found it uncommon to actually get the same food that you order. It seems intentional. This last time, I ordered a brownie blast with extra brownie, and they gave me a vanilla shake with a single little piece of brownie, as if they are saying screw you. The breakfast sandwich I ordered came with the contents of an entirely different sandwich. The order was taken correctly on my receipt, but deliberately prepared wrong. It 's as if some of these employees are so upset about their situation, that they feel the need to take it out on the customers by intentionally giving offensive service. I don 't trust the food served at this location any longer, as it genuinely seems like some people who work here are disgruntled enough to spit in my food.

I’ve never had any problems with this location until tonight. We ordered two drinks through the app, checked into a stall, and waited for 30 minutes without any... read more I’ve never had any problems with this location until tonight. We ordered two drinks through the app, checked into a stall, and waited for 30 minutes without any response. We pressed the button but got no answer, and when we tried calling, they hung up on us. Frustrated, we went through the drive-thru, and the woman there got upset and tried to argue with us for leaving the stall, even though we had been waiting for half an hour without any acknowledgment. It was a terrible experience with awful customer service.

Dominik was quite rude during our visit. When my husband inquired whether the "Real Banana" shake contained actual bananas, he snapped back, "No, this is fast f... read more Dominik was quite rude during our visit. When my husband inquired whether the "Real Banana" shake contained actual bananas, he snapped back, "No, this is fast food," in an irritated tone. In the past, we have received banana shakes made with frozen bananas, and the last one we ordered was disappointingly more like banana pudding. While we understand this is a fast-food establishment, it would be nice if questions about the menu could be answered with more respect. It makes me wonder how he would react to someone asking about potential allergens in the food—I'm afraid he might shout at them through the microphone.

Great staff here! Friendly and helpful thanks! read more Great staff here! Friendly and helpful thanks!

This sonic made me sad. I have been in the line for 45 minutes. I don't like the fact they are so slow read more This sonic made me sad. I have been in the line for 45 minutes. I don't like the fact they are so slow