Chipotle Mexican Grill - Phoenix

I am disappointed about how less they give in proportion now. They used to give decent amounts of their food and used to fill the bowl but now they don't. read more I am disappointed about how less they give in proportion now. They used to give decent amounts of their food and used to fill the bowl but now they don't.

The food and service were great, but the downside was that it was really hot inside, as if the air conditioning wasn't working. Given the heat in Arizona, it wa... read more The food and service were great, but the downside was that it was really hot inside, as if the air conditioning wasn't working. Given the heat in Arizona, it was uncomfortable, so we ended up eating in our car.

When we approached the counter, we waited what felt like 10 minutes without any acknowledgment from the two employees who were busy chatting about something unr... read more When we approached the counter, we waited what felt like 10 minutes without any acknowledgment from the two employees who were busy chatting about something unrelated to their work. There was no indication that someone was coming to help us, and when one of them finally did, he didn’t offer an apology or even a greeting. The female cashier also seemed disengaged, staring blankly ahead while we waited for our food. Although the food itself was decent, the meat was quite dry. This place definitely needs to improve its training process. I didn’t see anyone who appeared to be in a managerial role, and several customers looked frustrated at the long wait times. While I understand that hiring can be challenging these days, having a leader present is crucial. Unfortunately, no one here seemed to care about their responsibilities. I don't intend to return to this location in the future.

For some reason, most comments and critics written here are not in particular favour of this specific branch, but honestly I cannot understand why. I ordered th... read more For some reason, most comments and critics written here are not in particular favour of this specific branch, but honestly I cannot understand why. I ordered the other day a burrito with lots (tons! of goods inside it, and it was absolutely delicious.Especially as it was hardly greasy but very fresh. enjoyed it much.

The burrito was absolutely delicious and offered a generous serving for the price. read more The burrito was absolutely delicious and offered a generous serving for the price.