Cusumano - Old Forge

To clarify a point about my arrival time, I was the first to arrive just before 6 PM, and the rest of my party joined me by 6:30 PM. It was 8:26 PM when I final... read more To clarify a point about my arrival time, I was the first to arrive just before 6 PM, and the rest of my party joined me by 6:30 PM. It was 8:26 PM when I finally left the restaurant after finishing my meal. I also want to emphasize that there was no meat in the wedding soup despite raising this issue with the waitress twice. I hope future customers are treated better and that their concerns are addressed professionally. On a positive note, TJ (the owner) reached out to me personally and took steps to make things right. He genuinely cares about his customers and his reputation, and because of that, I will be returning. I’ll also be recommending Cusumano’s to my friends and family.

TJ, the owner, truly values his customers and his reputation. The food is excellent, the atmosphere is inviting, and the staff is knowledgeable. I highly recomm... read more TJ, the owner, truly values his customers and his reputation. The food is excellent, the atmosphere is inviting, and the staff is knowledgeable. I highly recommend the great food and drinks!

The food was incredible, and the staff was extremely friendly. The atmosphere was quiet and intimate, making for a pleasant experience. I can't wait to visit ag... read more The food was incredible, and the staff was extremely friendly. The atmosphere was quiet and intimate, making for a pleasant experience. I can't wait to visit again!

I’d like to share my honest review of our experience yesterday for Fathers Day dinner. Let’s start off with the good! the food was delicious!! Our entire table... read more I’d like to share my honest review of our experience yesterday for Fathers Day dinner. Let’s start off with the good! the food was delicious!! Our entire table enjoyed all of their food! the overall vibe of the BBQ pit was so fun; live music, axe throwing, lots of fun outdoor games for guests to enjoy after some pretty awful service and some lip from the owner, the owner did make it right. The bad we started off waiting quite some time for drinks. Someone in our party ordered a mixed drink — it didn’t come out without complaining. And our drinks weren’t refilled for over an hour. after 1.5 hours, I asked our waitress for our CHILDRENS food, and was told it wasn’t possible as they were so backed up.. okay! Totally get it, Father’s Day, totally overbooked themselves…….. so I asked for bread for our children. (9 and 6 years old; little guy was crying, we didn’t give him lunch so he’d eat dinner).. had to ask 2 times, for our waitress to tell us that she’s sorry but there’s no bread. Ok. Soon after, our dinners came out WITH BREAD ON THE TRAYS…. BREAD ON THE TRAY my $50 steak kabobs cold—to say I was irate would be an understatement. The owner came over and questioned why I was so upset “over bread” since his waitress brought bread and butter. My husband and I explained that wasn’t the case, nothing was brought out— this went back for forth for a minute or so…. Eventually, I think he may have understood my frustration. ……Soon after…a warm dinner, ice cream and watermelon were given to my boys. This was a VERY kind gesture from the owner. Our check was fixed to reflect the inconveniences. In the end, he made it right we appreciate it. They removed the included tip and we still tipped 20%, people are human. Customer perception Good service starts from the top up. He made it clear that our waitress was “just a young girl”.. so train staff better and don’t overbook your restaurant.

Deplorable is the best word to describe our experience. Everything from the amateur hour occurring in the kitchen to the abhorrent service. The food shouldn’t e... read more Deplorable is the best word to describe our experience. Everything from the amateur hour occurring in the kitchen to the abhorrent service. The food shouldn’t even be classified as restaurant grade; let’s put it this way: Even an at-home cook knows that you don’t liberally pour lemon juice over cooked poultry. The pasta is most definitely not made in-house. The sauce is canned.Frankly, don’t waste your time or your money on this waste. Plenty of other options with quality ingredients that isn’t engrained with the Old Forge mentality of laying down a linen table cloth and serving inedible food and calling yourself a restaurant.Let’s take a look at their menu; 2 proteins served 6 or 7 different ways? Hmm, I wonder if someone was a caterer and failed at their previous venture? What an amazing joke.Unacceptable and sad. And I won’t be calling the restaurant or accepting an abusive response from the proprietor; their food spoke for itself and the decline of Old Forge in general. One and done; wouldn’t return if they offered me a free meal and a chauffeur.