Panda Express - Normal

#21 - Fast Food - Normal, Delivery Services, Chicken

Panda Express

★ 3.4 / 5 (7163 reviews)

Dining at this establishment offers a blend of satisfaction and frustration. While the food receives praise for its quality, a common complaint is the lack of fresh items and frequent shortages, especially during late hours. Service inconsistencies abound, with orders sometimes arriving incomplete and long wait times reported, often exacerbated by distracted staff. However, a few commendable employees stand out for their attentiveness and effort to enhance the customer experience. Despite promising flavors, the overall experience can be marred by logistical issues, leaving patrons hoping for improvements in both service and inventory management.

Last update: 17.01.2026 from: User

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★ 3.4 / 5 from 7163 reviews

Was User at Panda Express a mag?
It can be challenging to navigate restaurants and place orders when you have hearing difficulties. However, the staff at this particular location made the experience so much easier for me by taking the time to communicate with my fiancé and interpret for me. In my experience, many restaurants don't invest the time to engage with me directly and often rely on whoever I'm with—or even a complete stranger nearby—to assi... View all feedback.

What User dislikes about Panda Express:
Overall, I have no complaints about this restaurant. The biggest issue is when they are low on food and it appears to be old. I requested fresh items, but it was ignored. I also suggest they keep the exit only sign on the east side to prevent customers from cutting in line. This has happened to me multiple times and can be frustrating. View all feedback.

★ ★ ★ ★ ★

My daughter and I had orange chicken. A 2 piece and 3 piece plate. Overall good flavor and atmosphere.

★ ★ ★ ★ ★

The chefs work here now 05/27/2022 is excellent. I've been to many pandas, but the chefs aren't missing. highly recommended.

★ ★ ★ ★ ★

The chicken and shrimp were delicious, but the fried rice and noodles did not meet the expected quality.

★ ★ ★ ★ ★

It can be challenging to navigate restaurants and place orders when you have hearing difficulties. However, the staff at this particular location made the experience so much easier for me by taking the time to communicate with my fiancé and interpret for me. In my experience, many restaurants don't invest the time to engage with me directly and often rely on whoever I'm with—or even a complete stranger nearby—to assist. This specific Panda location stood out for its excellent service, and I truly appreciated being treated just like any other customer.