Wendy's - Normal

One of the better Wendy's I've been to. Clean and good about checking orders for wrong or missing items. read more One of the better Wendy's I've been to. Clean and good about checking orders for wrong or missing items.

The drive thru experience is horrible and every time I go there it takes forever to get my order and when I do it’s mostly wrong. read more The drive thru experience is horrible and every time I go there it takes forever to get my order and when I do it’s mostly wrong.

This place sucks. Everyone else is open for walk up or order in except these fools. They want you to pay a delivery service of pay 7% handling fee to call ahead... read more This place sucks. Everyone else is open for walk up or order in except these fools. They want you to pay a delivery service of pay 7% handling fee to call ahead. So, I try again, one month later. I call ahead. I ask if the dining area is open. I was told they were. So I walk up, in the sun and heat. When I arrive, the doors are locked. I go around and stand in the drive through, as they have made people do before. They won't serve a walk up. They blame being short handed, which is the excuse they always give when they screw up. Wasting my time. It is constant with these people. So months later I give this place another try. Dining room closesd, walked up her for no good reason. Tried to call, but they can't be bothered to answer the phone. Corporate needs to come in and do a reset. Staff sitting in dining area pretending they don't see customers. And why not put a sign on the door saying the dining room is closed. Please just go out of business so something decent can move in. Another couple months after the last fiasco and I decide to try their breakfast. But the doors are locked. So I go back home to order, at higher prices. I get my order and it's completely wrong. Not only thst, but they packaged an oder of biscuits and gravy on its side with the lid loose. Gravy all over everything. So I call and guess what? Nobody is answering the phone.

This is a 4 star with a MASSIVE asterisk. It could go higher or lower easily. First off, the food is great, and I highly recommend using the app for some additi... read more This is a 4 star with a MASSIVE asterisk. It could go higher or lower easily. First off, the food is great, and I highly recommend using the app for some additional discounts. The staff is good and its generally a clean place. However, the drive thru is the issue. It is the slowest drive thru in town. Numerous times I have pulled in and waited 30+ minutes to go through it. The last time I went through they were literally taking 1 order at a time, as in only 1 order was being made at once. Once 1 order was made they made you wait until that order was completed before they let you say your order. Other times they are just plain slow. This can drag the score down to a 3 since its soooo long. Now if you manage to go through when they aren't slow then it can bring the score up to a 5 but it's just a random chance it youll be lucky to get the fast service.

Ots Wendy's so it's pretty standard for that chain the staff was a little rude and didn't include napkins or my straw in the drive thru otherwise the food was g... read more Ots Wendy's so it's pretty standard for that chain the staff was a little rude and didn't include napkins or my straw in the drive thru otherwise the food was good and fresh.