Wendy's - Monroe

I had a disappointing experience as a truck driver looking for food at this restaurant. Since I’m not a local, I was turned away instead of being helped. It’s u... read more I had a disappointing experience as a truck driver looking for food at this restaurant. Since I’m not a local, I was turned away instead of being helped. It’s unfortunate that there's no support for truck drivers. Thank you for not being supportive while we continue to support your business.

I really enjoy their food, but the service can be slow at times. Recently, I also had difficulty understanding the communication through the PA system. read more I really enjoy their food, but the service can be slow at times. Recently, I also had difficulty understanding the communication through the PA system.

Today's order as soon as I get home open my burger a piece of plastic and onions after I requested no onions. THE PLASTIC PIECE OF BREAD TIE! read more Today's order as soon as I get home open my burger a piece of plastic and onions after I requested no onions. THE PLASTIC PIECE OF BREAD TIE!

I love eating at Wendy?s but the Monroe location ain?t it. Billboard says ?dining room open?, so naturally the dining room is NOT open. No worries, you can wait... read more I love eating at Wendy?s but the Monroe location ain?t it. Billboard says ?dining room open?, so naturally the dining room is NOT open. No worries, you can wait in the crazy line other reviewers mentioned. Today the line overflowed onto highway 74.

Either I am just unlucky, or this place needs better management/ownership. Looks beautiful from the outside and in the dining room. But I worked at 3 different... read more Either I am just unlucky, or this place needs better management/ownership. Looks beautiful from the outside and in the dining room. But I worked at 3 different Wendy?s for roughly 4 years, and none of them had issues like this one. Regularly there arelittle mistakes, but it?s honestly every single visit there is something or another. Forgotten items that you paid for iscommon, but since the dining room is almost always closed and there is only one narrow lane for the drive thru, you have tothoroughly check your bags at the window (which, if you didn?t know, ruins their line-time which often leaves underpaidemployees getting ragged on, so I personally always hate having to do that) which is the most common issue, but also things likestraws, sauce, forks, etc. The employees themselves are great- still kind and respectful even when they are CLEARLY feelingoverwhelmed/frustrated, happy to help and fix things, which is why I am firm in my following statement- this is NOT an employeeissue. It seems like management is not ensuring that the employees have the tools to succeed- in positions that suit theirexisting skills, working with each employee in a way that works for their learning type to help them become more well-roundedover time, scheduling strategically so that there is a good team working together who?s strengths and weaknesses compliment eachother for an amazing team, etc. Plus? I have to wonder if a lot of their money went towards remodeling because on multipleoccasions food has simply tasted? off. Not like it has gone bad, but? like it is certainly close, or getting close. Or maybe itis a corporate thing- cutting corners to save costs and quality is suffering. All I know is that no matter how much Wendy?s isa ?comfort food? for me? I have to remember that unfortunately this location just isn?t a good option.