Ruby Ms - Full Menu

Nice local Indian restaurant with good selection of dishes. Friendly staff. Had a couple of drinks in the cheaper Wetherspoons pub before going there. Service i... read more Nice local Indian restaurant with good selection of dishes. Friendly staff. Had a couple of drinks in the cheaper Wetherspoons pub before going there. Service is quick and well presented.

Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but... read more Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but is only a waiter), was extremely rude and made me pay a service charge that is not mandatory in the UK. She refused to remove it from the bill and behaved like a child when the actual manager/owner intervened and removed the charge. The other staff members were quick to rush customers out and the food was disappointing, as it was not proper Indian cuisine but rather Nepalese. Overall, the behavior of the staff, especially Hina, was disgusting and she should be fired for her bullying tactics. The management needs to address this issue seriously. The only saving grace was one polite and helpful staff member, whose name I did not catch.