Ruby Ms - HARROW

Here's a genuine review: I visited Ruby Ms yesterday with a large group of 16 people. I was very happy with the manager/owner and the catering staff as they wer... read more Here's a genuine review: I visited Ruby Ms yesterday with a large group of 16 people. I was very happy with the manager/owner and the catering staff as they were very welcoming, polite and attentive. They even changed around the tables and seating so me and my friends can be closer to each other. The Food was very good. In particular, the Lamb Masala, Bombay Chicken, Chilli Mogo and Mahji Mahji on the bone Chicken Curry were the highlights. We also ordered chicken wings, lamb chops and few other dishes which all had their own unique flavours and taste. The 3 hours went by so quick, we had a lot of fun so I want to say thank you to the team at Ruby Ms for making this a delightful experience.. all my friends were very happy with everything. By the end of the night, because my friends paid the bill I actually forgot to tip!.. but I will be back with my family soon and will recommend to others and I'm sure most of my friends will be back too! Thanks again.

THE ONLY INDIAN RESTAURANT NOT SUITABLE FOR Coeliac /gluten free intolerance. They must share the menu on their website as there are no dishes suitable. After m... read more THE ONLY INDIAN RESTAURANT NOT SUITABLE FOR Coeliac /gluten free intolerance. They must share the menu on their website as there are no dishes suitable. After multiple conversation with wait staff as to why soya sauce was a staple ingredient in Indian (yes shocking i know) cuisine with a blank look, finally a manager appeared who was able to speak to the kitchen to prepare a basic jalfrezi which was so delicious. Sadly i will not go again and i would not recommend. They must update their website so the awkward conversations don't have to take place. I have been Coeliac for 13 years and in have never in all this time had any issue with an Indian restaurant until this place. Disappointed. I gave 3 stars because when what they did finally prepare was delicious but it made it was a awkward experience for me in front of my friends

Nice local Indian restaurant with good selection of dishes. Friendly staff. Had a couple of drinks in the cheaper Wetherspoons pub before going there. Service i... read more Nice local Indian restaurant with good selection of dishes. Friendly staff. Had a couple of drinks in the cheaper Wetherspoons pub before going there. Service is quick and well presented.

Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but... read more Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but is only a waiter), was extremely rude and made me pay a service charge that is not mandatory in the UK. She refused to remove it from the bill and behaved like a child when the actual manager/owner intervened and removed the charge. The other staff members were quick to rush customers out and the food was disappointing, as it was not proper Indian cuisine but rather Nepalese. Overall, the behavior of the staff, especially Hina, was disgusting and she should be fired for her bullying tactics. The management needs to address this issue seriously. The only saving grace was one polite and helpful staff member, whose name I did not catch.

My friend and I went to Ruby M to have food and drinks. The lager we ordered was flat and tasteless. The starter we ordered was terrible. Everything was very ex... read more My friend and I went to Ruby M to have food and drinks. The lager we ordered was flat and tasteless. The starter we ordered was terrible. Everything was very expensive. I would not recommend this restaurant to anyone.