Panera Bread - Cold Spring

Grilled cheese was not toasted, just 2 pieces of bread, with the cheese not melted, and macaroni was dry and disgusting. won’t eat here read more Grilled cheese was not toasted, just 2 pieces of bread, with the cheese not melted, and macaroni was dry and disgusting. won’t eat here

It pains me to write this review because I love Panera Bread. Unfortunately this store falls short of PB standards. I've been a regular customer on Saturday mor... read more It pains me to write this review because I love Panera Bread. Unfortunately this store falls short of PB standards. I've been a regular customer on Saturday mornings for some time now. The store is usually filthy from the night before. Evidently there's no cleanup crews. The food is good unless you want something hot. There are several items on the beverage menu that are not available but no mention on the menu. Even after ordering. I look for this store to close.

Ordered delivery on the app, it was still saying “preparing” 30 minutes after the delivery time estimate, so I clicked “view map” AND MY ORDER WAS read more Ordered delivery on the app, it was still saying “preparing” 30 minutes after the delivery time estimate, so I clicked “view map” AND MY ORDER WAS

No one was at the counter to take our order! So had to use the tablets. If we are going to have to spend 3 times as long to put our own order in then it should... read more No one was at the counter to take our order! So had to use the tablets. If we are going to have to spend 3 times as long to put our own order in then it should be discounted!! Food is very over priced and the dining room is messy, looks like they mightclean it once a shift. The manager should really be reprimanded for the condition/service of the store.

Very awkward experience. I met a friend here. Nobody was at the counter; Two customers were tapping at tablets that I soon realized were ordering stations. I or... read more Very awkward experience. I met a friend here. Nobody was at the counter; Two customers were tapping at tablets that I soon realized were ordering stations. I ordered everything okay but my friend had issues finding the size of bowl she wanted. Thetablets told us to grab a pager and enter its number; none of the pagers had numbers (I don't think they were charged). I helpedanother customer figure this out since no employee was nearby. We found a table (a number of them were dirty, with trash leftbehind; I had to wipe ours down) and waited. We had no idea when our food was ready, because we didn't have working pagers. Ieventually found mine and my friend's was ready a while after that. My food was great, at least (veggie soup in a bread bowl),but my friend's was cold when it was supposed to be warm. We didn't have time to reorder, so she picked at it and eventually gota refund. The employee apologized to her and was helpful, so that's a plus. This Panera feels like an experiment that will failif it doesn't shape up quick. The employees were nice, but they were hidden behind walls in the kitchen! The focus on tech andself-service feels so cold and impersonal. I would not revisit this location and cannot recommend it as a calming cafeexperience.