Panda Express - Buckeye

This was easily the worst experience I've ever had with Chinese food. I ordered a bowl of broccoli beef, but the broccoli was undercooked and still crunchy. The... read more This was easily the worst experience I've ever had with Chinese food. I ordered a bowl of broccoli beef, but the broccoli was undercooked and still crunchy. The small pieces of beef lacked flavor, and the rice was incredibly dry and bland. I won't be returning to this restaurant.

I paid extra for a premium dish that looked like steak and broccoli, but what I got was a spoon ful of two inch broccoli stems that my plastic fork couldn 't st... read more I paid extra for a premium dish that looked like steak and broccoli, but what I got was a spoon ful of two inch broccoli stems that my plastic fork couldn 't stab and about four marble sized pieces of chewy steak. My rice was also not cooked all the way and was crunchy. Not coming again. I 'm including a picture of my premium entree.

The noodles and all the dishes here lack the signature taste of traditional Panda Express. I wouldn't recommend returning. read more The noodles and all the dishes here lack the signature taste of traditional Panda Express. I wouldn't recommend returning.

I visited the restaurant on October 31st around 7:20 PM and went through the drive-thru. They informed me that they could only accept cash at the drive-thru, wh... read more I visited the restaurant on October 31st around 7:20 PM and went through the drive-thru. They informed me that they could only accept cash at the drive-thru, which didn't make much sense since customers inside could pay with cards. I decided to go inside, where I ordered a plate and a larger plate, and everything went smoothly. However, when I got home, I realized that the teriyaki chicken was missing from my order. I took a picture of the receipt and called the restaurant to let them know. They offered me the option to return in two days, but I didn't want to eat Panda Express on consecutive days, so I suggested coming back that same night. Because I would need to make a 10-15 minute drive to pick up the missing item, I asked if they could replace both of my plates to avoid having my food get cold, especially since my wife's meal was incomplete. The manager on duty refused to give me her name and then abruptly hung up on me. I had to call back more than ten times to finally get a name, which turned out to be Jennifer. She was quite rude and seemed inconsiderate of the inconvenience caused by the employees' mistake. A situation that could have been easily resolved was made much worse due to the poor customer service from the manager.

The broccoli and beef dish was mostly broccoli—90% to be exact—so there weren't enough vegetables in the chow mein. Additionally, the rice had some very hard bi... read more The broccoli and beef dish was mostly broccoli—90% to be exact—so there weren't enough vegetables in the chow mein. Additionally, the rice had some very hard bits that hurt my wife's teeth. I requested sweet and sour sauce but never got it. Also, isn’t it customary to receive fortune cookies with the family feast? I won’t be returning here; this experience was disappointing.