Caffe Ladro Bothell

I called this café on June 11, 2022, at 11:20 AM to see if they were open after experiencing a power outage. I had already checked two other cafés that were clo... read more I called this café on June 11, 2022, at 11:20 AM to see if they were open after experiencing a power outage. I had already checked two other cafés that were closed due to the same issue. When I reached out, a staff member answered the phone but seemed quite annoyed. She curtly replied, "Well, I answered the phone, so you can assume we’re open." Before I could explain that the other cafés were closed because of the power outage, she abruptly hung up on me. The person handling your customer service could use some training, as effective communication is a crucial part of the job. I ultimately went to Starbucks instead, where the service was far superior. After this encounter, I won’t consider visiting your café again. If this is how you interact over the phone, I can only imagine how you treat your paying customers in person.

I strongly advise you to think twice before spending your money at this establishment. For the last six years, there has been an unhappy woman working in the ha... read more I strongly advise you to think twice before spending your money at this establishment. For the last six years, there has been an unhappy woman working in the hallway who has repeatedly gotten our orders wrong. I can't help but question what we might have done to annoy her. Is it too much to request extra napkins? I'm not a difficult customer, but considering the high prices for their food and coffee, the level of service is simply unacceptable.

This is a lovely spot to enjoy a coffee and unwind. The outdoor seating area offers a relaxing and cozy atmosphere. They serve fair trade coffee, which is a sig... read more This is a lovely spot to enjoy a coffee and unwind. The outdoor seating area offers a relaxing and cozy atmosphere. They serve fair trade coffee, which is a significant highlight, and also provide options for organic beans. The service is excellent, and the coffee is fantastic!

Stop giving these people your money. I now count six years of a consistently angry lady working the drive-through who has managed to get our order wrong every s... read more Stop giving these people your money. I now count six years of a consistently angry lady working the drive-through who has managed to get our order wrong every single time. Seriously, what did we do to make this lady so upset so long ago? Ask forextra napkins? I am not a demanding person, and their coffee and food is too expensive to treat their customers this poorly.

To whoever answered the phone, please consider improving your customer service skills, as dealing with people is part of your job. Thanks for saving me the trip... read more To whoever answered the phone, please consider improving your customer service skills, as dealing with people is part of your job. Thanks for saving me the trip—I ended up going to a Starbucks instead, where the service was lovely. I will not be returning to your café, especially since this was supposed to be my first visit. If that’s the tone you use on the phone, I can only imagine how you treat your paying customers in person.