Dunkin' - Bethlehem

I?m not sure who the ?shift lead? was on December 3, 2022 but whoever it was needs to be fired. My sick mother just went through the drive through with my young... read more I?m not sure who the ?shift lead? was on December 3, 2022 but whoever it was needs to be fired. My sick mother just went through the drive through with my younger sister who is a 12 year old child, and the person running the drive through got very nastywith her during the order over the brand of chocolate syrup. When my mother went to the window to confirm she got chocolatesyrup and not mocha, because mocha is for coffee and is NOT the same despite what the drive through worker was saying, the shiftlead came to the window and started yelling at my mother and cursing at her as well. We did not get a name. I?m going to thestore now to order and will get a name but if not then the manager needs to look into this and handle it accordingly. We usuallyhave no issues with this Dunkin but this shift lead?s attitude and language was completely unacceptable given the situation.This was over CHOCOLATE SYRUP.

Had a gentlemen infront of me place a 20$ order and told the cashier he was gonna pick his car uo across the street.....cashier wouldn't take my order till the... read more Had a gentlemen infront of me place a 20$ order and told the cashier he was gonna pick his car uo across the street.....cashier wouldn't take my order till the gentlemen came back....I left instantly.....terrible customer service.....everytime I walk inand I see the same cashier I'm gonna walk out because she is completely oblivious to good customer servic.

Worst experience ever. I ordered 2 dozen donuts for delivery and received munchkins and hot chocolate. When I called to correct the order I got nothing but and... read more Worst experience ever. I ordered 2 dozen donuts for delivery and received munchkins and hot chocolate. When I called to correct the order I got nothing but and attitude from 2 separate people. Incompetence at its best. I will never order from here againand I advise against anyone else going here.

Ordered breakfast delivery via DoorDash this morning. Oh boy...don 't know where to begin. The order arrived incomplete and in poor quality: the order of donuts... read more Ordered breakfast delivery via DoorDash this morning. Oh boy...don 't know where to begin. The order arrived incomplete and in poor quality: the order of donuts was missing (Assorted 6 Donuts), sandwiches tasteless and were not prepped as ordered (notgrilled); eggs in sandwiches were cold, coffee without sugar, large cups of coffee were only half full. Called the store. Theyoung girl answered with an attitude and told me to deal with it . I 'm very disappointed with the order and poor customerservice.

On November 19, 2020, I bought a mocha coffee using a voucher for 99 cents. Unfortunately, it didn't taste like mocha and was not sweet at all. I'm really disap... read more On November 19, 2020, I bought a mocha coffee using a voucher for 99 cents. Unfortunately, it didn't taste like mocha and was not sweet at all. I'm really disappointed! Come on, folks, you need to do better. I've had this issue several times. It seems like the coffee is missing the mark compared to what I ordered. It’s not just unfair to me, but to everyone who comes here. This is why I don’t visit this place often; it always feels like a waste.