Ackermannshof - Basel

Subject: Serious Concern Regarding Recent Dining Experience Dear im Ackermannshof Team, I’m writing to express my deep disappointment with a recent dinner at yo... read more Subject: Serious Concern Regarding Recent Dining Experience Dear im Ackermannshof Team, I’m writing to express my deep disappointment with a recent dinner at your restaurant, which sadly caused me significant physical discomfort and has shaken my trust in a place I once considered a favorite. When I arrived, your waitress kindly assured me that my dietary requirements—lactose intolerant, vegetarian, and no alcohol—would be fully accommodated across the 4-course menu. I appreciated this, as I always communicate these clearly due to the severe discomfort I experience if they are not followed. Unfortunately, the dishes served to me included buffalo mozzarella, fried feta cheese, and undercooked eggs, all of which I would not have expected based on my restrictions. I ate them, trusting that my needs had been taken into account, but not long afterward, I began experiencing severe bloating and pain, to the point I could barely sit still. I spoke with the waitress during the meal, but was told the chef was too busy to address the issue. I ended up paying 400 CHF (with tip) for a dinner that made me sick. This experience was not only disappointing but physically distressing. At the very least, I would have expected your team to take responsibility immediately and offer an appropriate response. I urge you to take dietary restrictions more seriously moving forward, and I would appreciate hearing how you plan to address this. Price per person: CHF 100+ Dietary restrictions: Bad Parking space: Difficult to find parking Parking options: Parking is unavailable Kid-friendliness: No

Food: 5 Service: 5 Atmosphere: 5 read more Food: 5 Service: 5 Atmosphere: 5