Panera Bread - Appleton

Unattended. Dine in was a poor experience tonight. Nobody was available to ask questions when we needed help with a gift card not working, a menu/allergy questi... read more Unattended. Dine in was a poor experience tonight. Nobody was available to ask questions when we needed help with a gift card not working, a menu/allergy question. After far more work than it was worth we got an order done and hoped that the alright information somehow was seen by the food prep people. The food was fine properly, although the chicken noodle soup was almost lukewarm and not tasteful. I would have taken it back and asked to have something else but nobody seemed to be working there. Then during our meal the overhead music suddenly became very very loud, then soft and it happened again thirty seconds later, as if some child were playing with the volume on their parents stereo. All in all disappointing and sad to see that this store has zero customer service and seems determined to chase their remaining customers out the door.

So I stop here every once in awhile hoping it will be better. And every time, this place is filthy. Literally no clean tables, and it wasn't even busy, food in... read more So I stop here every once in awhile hoping it will be better. And every time, this place is filthy. Literally no clean tables, and it wasn't even busy, food in every crevice, gross. Food though was quick and tasty

It’s 50/50 if your order is right. That’s about the only consistent thing about this location. When the order is right the food is delightful.I don’t know if th... read more It’s 50/50 if your order is right. That’s about the only consistent thing about this location. When the order is right the food is delightful.I don’t know if the problem is the employees just don’t care or they are lazy. Possibly a combo of both. A lot of very rude employee encounters also.Given all that I keep coming back though. Is it like a bad marriage? Possible. They do have great food even when it’s completely wrong. I’ve only had to drive back and return it twice in the last three years.

It was my first time coming here today, and I have nothing but good things to say. First impression: the restaurant is super clean, bright and cheery. The gal b... read more It was my first time coming here today, and I have nothing but good things to say. First impression: the restaurant is super clean, bright and cheery. The gal behind the counter (Sheila was very friendly, attentive, and helpful. The Mac n cheese,chicken noodle soup and brioche roll were all delicious! My sister had the chicken sandwich, Mac n cheese with broccoli, and sheloved hers too. The gal who came and cleared our plates (Katie? was super friendly, and a great reflection of what goodcustomer service is all about. I was a little nervous about coming here, to be honest, bc some of the reviews were prettynegative, but I/we will definitely be repeat customers. Kudos to your restaurant and staff. Thanks for the great firstimpression!

I used to be a huge fan of Panera, but the last few years they have really went downhill, never know when they will be open inside or drive thru, at times you c... read more I used to be a huge fan of Panera, but the last few years they have really went downhill, never know when they will be open inside or drive thru, at times you can?t order online, every time they are out of a few things, and when you get the meal theyskimp on the amount that goes in the sandwich, wish I would have taken a picture . And what happened to the pickle that usedto come with the whole sandwich?? Just not impressed lately, especially with how much it cost.