Smallcakes Cupcakery And Creamery Of Algonquin

I consider myself a cupcake aficionado and Small Cakes is by far the absolute tastiest cupcakes I have ever had. Moist and delicious every mouth watering one I... read more I consider myself a cupcake aficionado and Small Cakes is by far the absolute tastiest cupcakes I have ever had. Moist and delicious every mouth watering one I have tried, which is about all of them Lol . Always super friendly as well . I am hooked. Have not found any other cupcake that even comes close to the quality and deliciousness of Small Cakes. Celebrating a birthday at work today so I stopped again last night for a big selection. She never disappoints.

It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes... read more It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes because we frequently stop in for cupcakes. My amazing wife and kids went in to order a surprise birthday cake for me which was to be ready for pickup between 11am and noon on the morning of my birthday (1/26). My wife arrived shortly before noon and was told they just finished frosting it and to put it in the fridge immediately when get

This place has only been open for a short while. It's rather disheveled. They don't have many of the features of the Hoffman Estates location. I didn't see dail... read more This place has only been open for a short while. It's rather disheveled. They don't have many of the features of the Hoffman Estates location. I didn't see daily specials, pupcakes, no punch cards. The people who I assume own the place appear to be better suited to a 7-11 or Dunkin Donuts. Take that any way you'd like. The facts are the facts, don't mistake the truth for something it's not. I'll check it out again after they've been open for a few months and had proper time to get acclimated to

Oh my, I absolutely love this place. We got a coconut raspberry, birthday cake, pink vanilla, and red velvet. Fair prices, good service, and the best cupcakes i... read more Oh my, I absolutely love this place. We got a coconut raspberry, birthday cake, pink vanilla, and red velvet. Fair prices, good service, and the best cupcakes in a 25 mile radius.

It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes... read more It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes because we frequently stop in for cupcakes. My amazing wife and kids went in to order a surprisebirthday cake for me which was to be ready for pickup between 11am and noon on the morning of my birthday (1/26). My wifearrived shortly before noon and was told they just finished frosting it and to put it in the fridge immediately when gettinghome. When she got home the cake was ruined. My wife called but due to work schedule my wife was not able to go back to try andresolve the issue so after the surprise had already been ruined I offered to go back to handle the situation. Immediately uponseeing me the owners/workers apologized (as they recognized me as they always do) and upon seeing the cake they immediately saidit was not fixable (which my wife and i knew to be the case). They offered a refund which I was happy about and I said insteadof another cake i will just buy a few cupcakes. However, the refund and an apology was essentially the only resolution eventhough they were fully aware that this was now a ruined surprise that my kids wanted to get me that said happy BirthdayDad . On one hand you may think, we got a refund so no harm done but i disagree. If a customer orders a cake and it isscheduled to be picked up between a 1 hour span the cake should be ready for the customer to be taken home at that time. Thecake should NOT be finished up in the latter half of the pickup hour. The cake was CLEARLY still too warm and should not havebeen given to any customer like that. In this situation I feel an apology, refund, and at least one or two free cupcakes (whenI asked to buy 6 cupcakes after the cake they gave us) as a good faith offer would have been the minimum proper solution.Instead they simply gave me the 6 cupcakes I paid for on cardboard and wrote Happy Birthday Dad in frosting on the