Smallcakes Cupcakery And Creamery Of Algonquin

It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes... read more It pains me to write this review because we LOVE their cupcakes and have NEVER had an issue. Owners and workers essentially know us and know our go to cupcakes because we frequently stop in for cupcakes. My amazing wife and kids went in to order a surprisebirthday cake for me which was to be ready for pickup between 11am and noon on the morning of my birthday (1/26). My wifearrived shortly before noon and was told they just finished frosting it and to put it in the fridge immediately when gettinghome. When she got home the cake was ruined. My wife called but due to work schedule my wife was not able to go back to try andresolve the issue so after the surprise had already been ruined I offered to go back to handle the situation. Immediately uponseeing me the owners/workers apologized (as they recognized me as they always do) and upon seeing the cake they immediately saidit was not fixable (which my wife and i knew to be the case). They offered a refund which I was happy about and I said insteadof another cake i will just buy a few cupcakes. However, the refund and an apology was essentially the only resolution eventhough they were fully aware that this was now a ruined surprise that my kids wanted to get me that said happy BirthdayDad . On one hand you may think, we got a refund so no harm done but i disagree. If a customer orders a cake and it isscheduled to be picked up between a 1 hour span the cake should be ready for the customer to be taken home at that time. Thecake should NOT be finished up in the latter half of the pickup hour. The cake was CLEARLY still too warm and should not havebeen given to any customer like that. In this situation I feel an apology, refund, and at least one or two free cupcakes (whenI asked to buy 6 cupcakes after the cake they gave us) as a good faith offer would have been the minimum proper solution.Instead they simply gave me the 6 cupcakes I paid for on cardboard and wrote Happy Birthday Dad in frosting on the

Last three times I?ve stopped at the Algonquin location on the weekend, different times, either day they are ?out? of gluten free. Not sure staff makes them any... read more Last three times I?ve stopped at the Algonquin location on the weekend, different times, either day they are ?out? of gluten free. Not sure staff makes them anymore. Last visit I was told ?we make one batch and they sell out quickly.? Which begs thequestion, have you ever considered more batches since people keep buying them all?

My step dad did some electrical work for this place. We got cupcakes in return. Frosting is not too sweet and just right. Cupcakes were very moist and not dry.... read more My step dad did some electrical work for this place. We got cupcakes in return. Frosting is not too sweet and just right. Cupcakes were very moist and not dry. I will be back to get more. ????

Red velvet and salted carmel...what a 2 scoop combo! Yummmmmm Cupcakes, mixed for a wedding ...cant wait read more Red velvet and salted carmel...what a 2 scoop combo! Yummmmmm Cupcakes, mixed for a wedding ...cant wait

Definitely worth every calorie! The food was delicious! I tried the lemon cupcake recommended by the staff at the counter, and it was amazing! My husband had th... read more Definitely worth every calorie! The food was delicious! I tried the lemon cupcake recommended by the staff at the counter, and it was amazing! My husband had the hot fudge, which he thoroughly enjoyed. The prices were comparable to other bakeries, but the cupcakes were larger and tasted even better!