Grill-it - Menu

Visited for the first time on the off chance and the food was beautiful. Staff were very friendly and polite and the food was with us in less than 10 minutes of... read more Visited for the first time on the off chance and the food was beautiful. Staff were very friendly and polite and the food was with us in less than 10 minutes of service. Would highly recommend and will be going back again soon.

I’m not normally one to write reviews, but I feel that it is totally necessary in this instance, as this place needs to know where they’re going wrong. The food... read more I’m not normally one to write reviews, but I feel that it is totally necessary in this instance, as this place needs to know where they’re going wrong. The food is very good, and I have always enjoyed everything I have eaten here. The issue is the staff. It appears that all of the members of staff at the Stourbridge restaurant have either zero people skills/enthusiasm to work, or simply have not had any necessary training required to work with members of the public in a restaurant setting. Whilst having lunch, we had to approach members of staff ourselves for a number of things. We needed to ask for a drinks menu, we had to ask to place out drinks order and then again for food. The waiter had a bit of an attitude, struggled to take down our order as he didn’t know the menu, and simple didn’t appear to know what he was doing. My friend (a vegetarian) ordered a falafel wrap. When the food arrived, the same waiter handed over a chicken wrap. When my friend mentioned that she hadn’t ordered that, the waiter replied with “I don’t know what you’ve ordered to be honest”. Whilst we enjoyed our food, we noticed a number of other tables having to get up and find staff members in order to place their orders. One table even asked if it was a “order at the till” restaurant, as they’d been sat at their table for around 15-20 minutes before anyone came to their table. The staff are not trained, they are not attentative and leave visitors waiting around much longer than they should be. I really enjoy this restaurant, and will continue to come back, but the service is shocking and makes the experience quite disappointing.