Panera Bread - Webster

This location has a service issue and is not very well run by upper management.I picked up 100s of door dash delivery's at this location over a year and let me tell you about this store.They have two registers but only ever staff one, the front person is constantly not in the front there in the back doing god knows what, so you will just sit in the lobby at the register just waiting.Waiting and waiting and waiting. I Have caught the managers and employees just sitting behind the wall, gossping, telling stories, well customers are in the front waiting to be serviced.You will watch employee after employee walk past you, none will serve you because they are not the cashier but neither will any of them go and get the cashier. Incompetence.If you have a mobile order and they make it, will just sit there because nobody is working the register to give you the order, it just sits there getting cold.Classic case of they do the work to make the food and then just drops the ball on the delivery of the food to the person because you want your front end people to do a million other things besides be in the front where they should be doing what you actually pay to them to do.

Very filthy tables and rugs. The help was yelling in the back room and raising heck. Do not recommend. No one was there to see to customers request.

Definitely will never be eating here again. Store needs to be shut down, so many health violations. Their HR manager walks around the store in flip flops with her nasty feet hanging out, and she doesn't just stay in the front of the restaurant, she's in the back handling food and everything. Not to mention the fact that half the employees are screwing each other in the walk ins. Worked there a week and I quit.

Worst Customer service.. I went through the drive thru at 10:45, ordered A breakfast sandwich. Forgot to order my Husband's sandwich..LITERALLY went RIGHT back to the drive thru to order and they tell me Breakfast is Over.. 30 secs later and they wouldn't make the same order I just placed 2 mins earlier.. WORST CUSTOMER SERVICE!!!.. SMFH

Not sure who manages the Webster MA location but something isn't right here They consistently run out of 1 thing BREAD Never seen anything like it how can this be?