Ruth's Chris Steak House - DC - Connecticut NW

Amazing eating as always, and good service also at a really busy night like silvester!

I asked for my reservation in the bar/lounge area was held in the back room near restrooms

Server not attentive. After 40 minutes sitting in our seats, a free brot and butter came out after we asked the server specifically. I saw other parties that you've been getting ready. before the brot came the appetizer. main dishes were salty, but tolerable. we had to constantly remind the server of our needs. we came here for a good Christmas dinner, but there was nothing special. that is not worth waiting. I saw a family of 6 or 7- they were not long after I arrived at my place, and their appetizers came out after an hour that is ridiculous.

My wife and I had a 7:00pm reservation. We were seated at the first table as you enter and leave the restaurant. We asked for a different table because of all the traffic by that table. They were kind enough to give us another table but not before the hostess sarcastically asked the group behind us if they had any issues with where they would be seated. The other hostess even made the comment that nobody likes that table because of all the foot traffic. This was the start of the night and it did not get any better. It took over an hour for our food to arrive. We rarely saw our server. My steak was not cooked the right way. Our fries were cold. The presentation of all the food looked like they just threw it on the plate. The only thing that salvaged the evening was the manager. He went above and beyond to try and correct or salvage the situation. I thanked him for his professionalism!

This our 6th year have Christmas diner at Ruth’s and we do the same for Thanksgiving but we eat at the Tyson’s location