Steak and Shake - Topeka

Not a fan of ordering on kiosk and then waiting for me to eat and drink. who wants to work all day and wait for him? I can do this at home. hamburger was good, but pommes were cold. there were only 8 customers and my family was 6 of them. around 18 o'clock

Where is the customer service? order their own eating on a kiosk, inside is dirty, tables unclean, flooring look like they had not been cleaned in a very long time. don't even look into the bathroom and no hired ever makes contact with them, except to call their number. then, to distribute it from the food, is not so good.

Eating and prices were excellent as always, but we were disappointed that they were with servering away and went to an ordered kiosk instead. probably not be back to sit down because of this restaurant. I always saw steak n shake as 50’s diner vibe and in the attempt to maintain with the times and move only to kiosk order, somehow ruined this feeling.

The food was good. my wife and my family had never eaten here or even seen one since they are not in our opposite. that was what they would expect, but the customer service was top notch. they need to use a kiosk to order, but I saw a worker help a few customers and even went an older women through the process and made the adjustments so that they could have a patty melt as they use to order. we were a group of 7 (2 adults and 5 children,) who had been on the way for over 2 weeks and 5000 miles, and the personal treated my children and always asked if we needed something. If I wasn't gone for 8 hours, I'd go back.

I am so disappointed in the changes. It is more expensive and now we have to do all the work. No waitresses, order at a kiosk, self serve drinks, and bus our own tables. Less employees also meant it went super slow. I love steak n shake but this will be our last trip