Yo Factor - Full Menu

The desserts may be enjoyable, but the customer service is in dire need of improvement. After my second visit, I've decided not to return. The staff displayed a... read more The desserts may be enjoyable, but the customer service is in dire need of improvement. After my second visit, I've decided not to return. The staff displayed a remarkably rude demeanor. One member of our group accidentally spilled his yogurt, and we assumed we could resolve the situation without any trouble. Unfortunately, the owner behind the counter handled it very poorly. Not only did he insist on immediate payment, but his attitude was also quite disrespectful. Even after my friend managed to de-escalate the situation and make the payment, the woman at the register remained unkind. When he was ready to pay, she told him to "step aside" so another friend could pay first, implying that she was somehow more important. No matter the circumstances, customers should always be treated with respect. I was truly appalled. It took a lot of restraint not to leave my food behind and walk out. The whole experience was genuinely upsetting.

BEST fro yo and toppings in this location in years. Owners keep the shop immaculate. Very strict about no out of control sampling, no horsing around or derelict... read more BEST fro yo and toppings in this location in years. Owners keep the shop immaculate. Very strict about no out of control sampling, no horsing around or derelict behavior.