Yo Factor - Toms River

Was out for date night and was really craving some frozen yogurt. It's hard to find a good frozen yogurt place anymore. This place exceeded my expectations. The flavors were fantastic and the service was superb. The owner was very helpful with letting me sample some of the flavors with his assistance. Will be returning.

This store only gets two stars because the food was good. The service on the other hand? Some of the worst customer care I have witnessed.We walked in, and instead of being greeted by the woman at the counter, we got nasty attitude. The woman only ordered us to ‘not eat anything if we want the food.’ Which I get, that’s how it’s priced, but the execution of the rule was poor. She could have worded it any other way and I wouldn’t be complaining.Throughout the experience, this same woman was being nothing but rude. I understand the circumstances of the world, but her attitude is the reason why she lost four valuable customers.When we went up to get toppings, she rudely took my cup out of my hand because “it was going to make a mess on the floor.” I’m sorry, lady, there are children all around me. You don’t have to be worried about me, a full grown adult that might drop on the floor a little.Checkout was fine, until I began to enjoy my cherry froyo while waiting for my friends, after I paid, as instructed. She rudely yelled at me to get away from her toppings, when again, there were children basically leaning on the counter.This was a horrible experience. In order to succeed, they need to learn how to speak to customers in a way that makes them feel welcomed, because with this woman’s attitude, I felt like I should run away as fast as I could.

The best, most clean frozen yogurt place in the area! Always such an inviting space to grab some fro yo and watch a movie next door. The owners are the absolute sweetest!

Used to go here regularly but the woman behind the counter is ruthlessly nasty and rude. After paying for your yogurt, as I was walking towards the door, a drip of yogurt was running down the side of my cup onto my finger and there was not a napkin in sight available to customers, so I licked my finger, you would think I just licked all their counters and tables the way this lady behaved and yelled at me. I’m a 45 year old grown up, idk who she thinks she is, but we’ll never go back there again! My step daughter got yelled at for getting too close to the toppings, because as nasty lady yelled, ‘they are NOT self-serve so don’t touch them’ as the poor kid was just observing her options. Needless to say, us, our 4 kids and their friends, our 2 brothers and their families and friends will no longer be visiting Yo Factor in Toms River. Our new place is the Freezing Point in Pt. Pleasant!! A little further, but SO worth the drive. After tasting their yogurt compared to Yo Factor’s, we didn’t even realize how bad the yogurt we were eating, that we thought was great, really was! Zero bitterness in Freezing Point’s frozen yogurt! Their facility, AND MACHINES, are by far the cleanest! Yo Factor may seem clean because they follow you around wiping up after you like nazis, but that tang in their yogurt tells that they don’t keep the inside of the machines as clean as they keep their toppings counter! Thank you rude lady, your atrocious attitude helped us find the most fresh and delicious yogurt in the area!

This is the cleanest do it yourself frozen yogurt place I have every been to. Delicious, lots of options, reasonably priced. Been here multiple times and will return.