Tim Hortons - Thunder Bay

Coffee was cold for my father, mine was perfect and hot. The usual with Tim's, good place to get coffee and stopover

Absolutely l9ve 85% of staff. They are amazing and have my coffee ready before its even my turn i love it

The odd occasion when I order it's correct on the screen, but is incorrect at the window I politely explain the issue and is handled professionally Mistakes happen, so all is good

My friends and I visit Tim Hortons at 310 Memorial Ave regularly during the late night shift, typically between 2:30 am and 4 am. Unfortunately, we've had consistently negative experiences during these visits, primarily due to an employee named Dariel who works during those hours. We have encountered several issues during our visits:1. Product Availability: Dariel often informs us that certain items, such as quenchers, cappuccino, timbits, and muffins, are unavailable, which is disappointing as we enjoy trying a variety of items on the menu.2. Quality of Hot Coffee: When we order hot coffee, it's frequently served lukewarm or cold, and it seems that the coffee isn't properly stirred, affecting its taste and overall quality.3. Refund Processing: On one occasion, we requested a refund due to a service issue, but the refund process was not handled correctly, and we have yet to receive the refund amount.However, it's important to note that there are days when a different lady is working during the same shift, and her service is excellent. She consistently provides us with high-quality coffee and a more positive overall experience.We visit Tim Hortons to unwind and refresh after work, but unfortunately, these recurring issues with service have left us feeling unsatisfied. We hope that Tim Hortons can address these concerns to ensure a more consistent and enjoyable customer experience during the late-night hours.

A lot of flies, flying around. The wash room is dirty. The worst Tim I had ever visited.