Menu - Panda Express

Since the onset of Covid-19, the quality of food at Panda Express has declined significantly. I ordered a plate of orange chicken with fried rice, but the chick... read more Since the onset of Covid-19, the quality of food at Panda Express has declined significantly. I ordered a plate of orange chicken with fried rice, but the chicken was lacking any orange sauce, and the batter was so hard that it nearly chipped my tooth. Additionally, when I finished placing my order, the cashier read it back to me and included a bowl that I hadn’t ordered. When I pointed this out, the cashier insisted that I had requested it. I was surprised and firmly but politely reiterated that I hadn’t ordered a bowl and asked for it to be removed. However, when I got home, I found that the bowl was still in my bag, despite my clarification. It’s really disappointing to see how customer service has deteriorated.

I asked if I could try a sample, but the lady informed me that they don't offer samples. This is the first Panda location where I've encountered this policy. I... read more I asked if I could try a sample, but the lady informed me that they don't offer samples. This is the first Panda location where I've encountered this policy. I felt unwelcome, and the lady who assisted us was a bit rude. The orange chicken was awful, and my daughters didn't like it at all—we ended up throwing it away. We spent nearly $60 for a disappointing experience. Please remember, Panda, that customers return for good food and service, regardless of prices, as long as the quality is high and the service is exemplary.