Sub Station Ii - Sumter

The food is fantastic, but the service is lacking. They frequently leave the phone off the hook, making it difficult to get in touch. When you finally do manage... read more The food is fantastic, but the service is lacking. They frequently leave the phone off the hook, making it difficult to get in touch. When you finally do manage to call, they put you on hold for 30 minutes, during which you can hear their staff laughing and chatting with other customers.

Typically, they are fantastic, and I have no complaints. However, my experience this time was very disappointing. I called in my order and waited in line for ov... read more Typically, they are fantastic, and I have no complaints. However, my experience this time was very disappointing. I called in my order and waited in line for over 40 minutes, only to end up driving away without my food. I think on busy days, it would be better to focus on inside orders only. Trying to manage both the drive-thru and inside orders didn't work well that day. Aside from this incident, the food is always great.

The customer service at Sub Station II is outstanding. The sub sandwiches are delicious, and the restaurant is remarkably clean. Prices are fair, and they also... read more The customer service at Sub Station II is outstanding. The sub sandwiches are delicious, and the restaurant is remarkably clean. Prices are fair, and they also have chef salads on the menu! You place your order inside. I would definitely return. We bought six sandwiches without any sides or drinks, and I really appreciate how they support local businesses with their business card wall. Excellent work!

Sub Station II is the best sandwich spot I've ever visited. I stop by every day after school, and the service is consistently excellent. The sandwiches never fa... read more Sub Station II is the best sandwich spot I've ever visited. I stop by every day after school, and the service is consistently excellent. The sandwiches never fail to impress. I genuinely look forward to coming here each day.

I understand they’re very busy and it’s tough to manage everything, but I wish they had someone to answer the phone. The woman working the drive-thru at lunchti... read more I understand they’re very busy and it’s tough to manage everything, but I wish they had someone to answer the phone. The woman working the drive-thru at lunchtime is fantastic. Despite the chaos, her positive attitude always stands out. She’s friendly, always smiling, and handles orders quickly. Plus, the sandwiches are absolutely delicious!