Dunkin' - Sumter
Dunkin'
Description
Dunkin’ Donuts has become a local hotspot, characterized by a blend of commendable service and frustrating delays. While many customers express gratitude towards kind staff members who go above and beyond, numerous reports highlight inefficiencies in the drive-thru and online order processes. Long wait times and unresponsive communication mar the experience for some patrons, leading to dissatisfaction. However, the dedication of certain employees shines through, transforming bad days into positive experiences. Ultimately, patrons hope for consistent service that matches the quality of care exhibited by standout staff members.
Feedback
Tasha at Hunter's restaurant is absolutely wonderful! After a negative experience with DoorDash, she took care of us quickly and professionally. I cannot express enough how much I appreciate the staff at Hunter's!
Nice employees but this is the second time I've waited an excessive amount of time for an online order.Today I had an online order set to be ready at 1110, so I got there early (1100). I was told to have a seat while they finish up my order. .... 40 minutes later I'm finally heading back home.
I went through the drive-thru and pulled up to the speaker and waited 5 minutes before someone took my order. I pulled up to the window to pay and waited another 5 minutes because they had to go grab change. Then I was asked to pull up and they will bring me my food (it was only one sandwich) the wait was too long so I went inside and still had to wait and when they handed me my bag there was not a receipt and bo napkins so I asked for the receipt and no one provide me it to me as I was waiting for it I was totally ignored…I waited a total of 20 minutes and was late to work..this is the worst Dunkin’ Donuts I’ve ever been to and I’ve been to many…it’s always something with this store..
Today I hopped out of bed and rushed to Dunkin’ Donuts with my phone on like 2%, ordered my latte, avocado toast and pup cup. Got the total and went to move the funds from savings to checking, because that’s what I always do. On the way up to the window my phone died while trying to transfer the money over. I frantically searched for a charger in my car....couldn’t find one. I was just gonna take the pup cup because it’s free and just cut my losses and go home and maybe charge my phone and come back. But JENNIFER, YOURE A LIFESAVER . She told me don’t worry about it took care of it. Can’t thank her enough for going above and beyond for me this morning. Dunkin’ Donuts is lucky to have such a kind and amazing employee! Thank you again, made my day! ?

