Chili's Grill - Sumter

The table kiosk wouldn't work, and when I tried to show the server my rewards email, she walked away. Because of this, we only received chips and salsa instead... read more The table kiosk wouldn't work, and when I tried to show the server my rewards email, she walked away. Because of this, we only received chips and salsa instead of the chips, salsa, and queso we were supposed to get. Additionally, she didn’t ask us to choose a side and just assumed we wanted fries, which we didn’t. The food was decent, and the facility was clean and pleasant. Overall, it was a bit of a mixed experience.

This was our first visit to this Chili's, and they did not disappoint. The managers were actively helping their servers and ensuring guests were satisfied. Alth... read more This was our first visit to this Chili's, and they did not disappoint. The managers were actively helping their servers and ensuring guests were satisfied. Although it seemed a bit understaffed, the service was seamless. Tyler was our server; he was friendly and handled all his tables efficiently. The food arrived hot, and the drinks were excellent.

I placed a takeout order over the phone, and the young lady charged me $16.00 for a meal that was supposed to be $10.99 for three items. When I arrived to pick... read more I placed a takeout order over the phone, and the young lady charged me $16.00 for a meal that was supposed to be $10.99 for three items. When I arrived to pick it up, the total was $19.88 because a tip was added without my consent. Additionally, it took a long time for the scanner to process my debit payment. Once I got home, the food looked burnt and didn’t resemble the pictures or what I had seen before. What’s going on?!

The bar and grill was closing at 10 PM on a Saturday, and they started turning up the air conditioning to encourage guests to leave, which is understandable. Ho... read more The bar and grill was closing at 10 PM on a Saturday, and they started turning up the air conditioning to encourage guests to leave, which is understandable. However, I can't overlook the quality of my food. I just wanted a simple burger, but it tasted like kerosene. After one bite, I decided to stop eating altogether. I was quite disappointed. On a positive note, the server was very friendly.

I’ve experienced some disappointing service in Sumter, but this was the worst of all. It's unbelievable that my burger was forgotten while the rest of my family... read more I’ve experienced some disappointing service in Sumter, but this was the worst of all. It's unbelievable that my burger was forgotten while the rest of my family's meals were being served. It's clear there's an issue when every plate is delivered except for one. Additionally, the food we took home was awful; my burger was overcooked and as tough as a hockey puck, while the fries were undercooked. I will certainly not be returning to this restaurant.