Reviews
What Cris Medina doesn't like about Pollo Tropical:
For year I gave Pollo Tropical 5 stars, but today I changed my opinion. Yesterday we asked for a carry out. The lid of the black beans container wasn´t correctly closed, so we losed half of the beans. The Crispy Chicken was burned. Wonder if they only had one kind of sauces, because we asked that´s what we got. I´ll be back maybe next year to see if they improved the service. I´m sorry. View all feedback. What Fitness Guru likes about Pollo Tropical:
They need more people on at night from 6-9. There 's often an extensive wait in the drive-thru, so last night I ordered online for the first time. I got there and still had to wait a good amount past the promised time to get my order. Additionally, I think better planning would help as they had a lot of bone-in chicken only half cooked on the grill, so they clearly are not planning in advace with anticipation of the... View all feedback.
Reviews from various websites
They really need to have more staff working during the night shift from 6 to 9 PM. I often find there's a long wait in the drive-thru, so last night, I decided...
read moreIt's not the Pollo Tropical I remember from 10 years ago. Now, a simple order takes 30 minutes to prepare, even with only three people ahead of me in line. I re...
read moreFor years, I gave Pollo Tropical a 5-star rating, but my opinion has changed. Yesterday, we ordered takeout, and the lid on the black beans container wasn't sea...
read moreI'm not sure what has happened to this location. This was my second attempt to visit this week. The first time, the drive-thru was so overcrowded that I didn't...
read moreIf you're in the mood for a restaurant that consistently delivers messed-up orders, unfriendly staff, and a drive-thru line that takes 30 minutes, this is the s...
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