Dunkin' - Stuart

They are always on point, the drive-thru is quick, and I’ve never had a bad cup of coffee! read more They are always on point, the drive-thru is quick, and I’ve never had a bad cup of coffee!

They are friendly and fast. I always go in there in the morning around 7 and I never have had to wait mote that 5 min. read more They are friendly and fast. I always go in there in the morning around 7 and I never have had to wait mote that 5 min.

I ordered food and one of the bagels was half burnt on one side and completely undercooked on the other. They also forgot to give us our coffee at first, and wh... read more I ordered food and one of the bagels was half burnt on one side and completely undercooked on the other. They also forgot to give us our coffee at first, and when we finally took a sip, we found that the sugar hadn’t dissolved, so I ended up drinking straight sugar. The donut I ordered was just tossed in a bag, and we didn’t receive it right away; plus, it was a bit stale. I requested extra cheese on my bacon, egg, and cheese croissant, but it wasn’t included. This was particularly frustrating because yesterday, I ordered the same thing and there was no cheese, which is why I specifically asked for extra today. The tater tots were incredibly soggy as well. I want to emphasize that this was not the dasher’s fault; she was very kind and offered to go back to fix our order, but I didn’t want to put the blame on her when the restaurant is the real issue. I’m extremely upset and dissatisfied with my experience at this restaurant.

Things have definitely improved at this location. The staff is very friendly, and the drive-thru generally moves quickly. I haven't had any issues with my coffe... read more Things have definitely improved at this location. The staff is very friendly, and the drive-thru generally moves quickly. I haven't had any issues with my coffee, so I'm bumping my star rating up to a 4. When the same team is on duty, they are always pleasant and consistently get my order right. They even complete my order for me, which shows they remember me—it’s a nice touch. However, in the past two weeks, the coffee has been barely lukewarm. I contacted corporate about this, but it hasn’t made a difference. I’m not sure what the issue is, especially since the prices just went up. I might have to consider switching to Starbucks.

I've dined at this restaurant three times over the past two years, and unfortunately, my experiences have been disappointing. It appears that the staff lack ade... read more I've dined at this restaurant three times over the past two years, and unfortunately, my experiences have been disappointing. It appears that the staff lack adequate training from their management. For example, they had difficulty properly cooking a croissant sandwich and opted to use a microwave instead of thoroughly preparing it. This lack of training is quite clear. I strongly urge management to invest in training for their hourly employees so they can improve their performance and achieve better success.