Subway - Springvale
Subway
Description
Despite a recent renovation that left some customers impressed with the cleanliness and modern amenities, experiences at this Subway location have been notably inconsistent. While many patrons appreciate the friendly service and well-made sandwiches, others recount disheartening mix-ups with online orders and disappointing customer service encounters. Complaints include incorrect sandwich toppings, unresponsive staff, and difficulty redeeming coupons. While loyal customers continue to praise the establishment for its quality and ambiance, the frustration surrounding order accuracy and service responsiveness leaves some questioning their future visits. Overall, it’s a mixed bag, reflecting both potential and pitfalls in the dining experience.
Images
Feedback
I've used the app multiple times, and each time I've requested extra meat and paid for it, only to find that there’s no extra meat when I get home. Additionally, we typically order two cookies, but we always have to inquire about them when we pick up our order.
My husband ordered online—a garlic chicken sandwich and the Boss sandwich. Unfortunately, they mixed up the toppings. My toppings ended up on his sandwich and his toppings on mine, resulting in completely different flavors and sauces on each, not to mention the different meats. It was just gross! I'm extremely disappointed with this restaurant, and to make matters worse, they won't answer the phone. Now my husband has to go there in person, even though he has to get to work soon.
I also inquired about my coupon since my subs cost $30, but the employee I spoke with was curt and seemed frustrated. They informed me that I couldn't use the coupon for online orders and offered no assistance. They could have simply re-entered my order to apply the coupon! Overall, this was the worst experience I've ever had at a Subway.
Great customer service and always a nice smile.
Ordered a BLT, with mayo only. Got all the way home and found a sandwich with bacon and mayo, only.On return, they quckly and happily repaired the sandwich. Be very specific when ordering.
Menu
More information
QR-Code for the menu
