Subway - Springfield

This Subway location is exceptionally well-managed and has a friendly staff! I used to come here for lunch with my mom during summer breaks, and they still reco... read more This Subway location is exceptionally well-managed and has a friendly staff! I used to come here for lunch with my mom during summer breaks, and they still recognize me. After having a disappointing experience at another Subway, I took a break from the chain, but this place has really restored my faith in the brand.

The water was brown, and the lemonade was off in terms of carbonation, but the sandwich was excellent. The staff was courteous; the only issue was with the drin... read more The water was brown, and the lemonade was off in terms of carbonation, but the sandwich was excellent. The staff was courteous; the only issue was with the drinks. That’s all.

I've been a regular at this restaurant for a long time, but I've finally had enough. They require payment for their food yet refuse to allow customers to use th... read more I've been a regular at this restaurant for a long time, but I've finally had enough. They require payment for their food yet refuse to allow customers to use the restrooms. The service is shockingly rude and dismissive. It's as if they think the virus only spreads in the restrooms, not in other areas of the establishment. Simply put, they are too stingy and careless to properly maintain clean facilities, so they come up with excuses instead. I'm sure many other customers share my feelings but are reluctant to voice them. I believe that will change soon.

The customer service was disappointing; the staff seemed rushed and carelessly piled the ingredients on the bread. Showing more patience and respect toward cust... read more The customer service was disappointing; the staff seemed rushed and carelessly piled the ingredients on the bread. Showing more patience and respect toward customers would greatly improve the experience.

I had a great experience at Subway. The sandwich artist was attentive and added exactly the toppings I requested. The food itself is a reliable 3 stars, but the... read more I had a great experience at Subway. The sandwich artist was attentive and added exactly the toppings I requested. The food itself is a reliable 3 stars, but the service definitely deserves an additional 2 stars. If you visit, be sure to ask for Mohammad—he’ll ensure you’re well looked after!