Pollo Campero - Springfield

I order 9 fried nuggets, but not up to 10 minutes later, they told me they hadn't fried anymore. after reception I only got 6, most were dry, there were about 1... read more I order 9 fried nuggets, but not up to 10 minutes later, they told me they hadn't fried anymore. after reception I only got 6, most were dry, there were about 10 Yuca frits. pollo campero is good, but this place is not special when they play with their hairs about the huh.

We placed our order at 2:45, with an estimated ready time of 3:05. We arrived around 3:10 and were advised that our order would be ready in the next 5-7 minutes... read more We placed our order at 2:45, with an estimated ready time of 3:05. We arrived around 3:10 and were advised that our order would be ready in the next 5-7 minutes. However, I did not receive my order until 3:35. This was extremely frustrating and unacceptable.

This restaurant was awful. My large family and I came in after a long trip looking for a place to eat, but were disappointed to find that the available tables w... read more This restaurant was awful. My large family and I came in after a long trip looking for a place to eat, but were disappointed to find that the available tables were dirty and there was trash everywhere. There were only three employees working, and we had to clean up three tables ourselves in order to sit down. After we started taking pictures of the mess, an employee finally came out to clean up. I do not recommend this place at all - it's not worth your money.

Staff does not appear to understand almost anything I said to them. Tried to cancel an order that was mistakenly made and they only were able to understand the... read more Staff does not appear to understand almost anything I said to them. Tried to cancel an order that was mistakenly made and they only were able to understand the word order. The staff then hung up on me.

I generally enjoy this chain of restaurants, but I had a terrible experience at this specific location. The staff was rude and incredibly slow, despite the rest... read more I generally enjoy this chain of restaurants, but I had a terrible experience at this specific location. The staff was rude and incredibly slow, despite the restaurant being empty.