Panera Bread - Springfield

#13 - Cafés - Springfield, #17 - Vegetarian - Springfield, American
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Full menu with pictures, prices and categories.

Panera Bread

Panera Bread
3.9 / 5 (2052 reviews)

Description

Patrons of this restaurant have recently expressed significant dissatisfaction, citing recurring issues with order accuracy and customer service. Numerous complaints highlight forgotten items, incorrect modifications, and unclean preparation areas. While some customers appreciated the fresh ingredients and friendly staff, these positives were overshadowed by frustrating experiences—long waits, rude interactions, and poorly handled concerns. Despite a few enjoyable menu items, including the Green Goddess salad and mac and cheese, the inconsistent quality and service leave diners questioning their loyalty. Many indicate they may seek alternatives, hoping for improvements in both food preparation and customer relations.

Last update: 17.01.2026 from: Susan

Feedback

★ 3.9 / 5 from 2052 reviews
susan-denley
29.12.2025

I ordered the chicken salad sandwich and basically, it was made of 2 thick slices of tomato, a huge amount of lettuce and one teaspoon of chicken salad. It was like eating a lettuce sandwich and this was not cheap either. Never wasting my money here again.

mariah-lee
29.12.2025

When we dined at Panera we waited in like for 10 minutes. Not that the wait was a problem but the cashier was extremely rude to the customer in front of us and not once apologized to the old fellow in front of us. Isaac took our order and honestly he should not deal with customers. In the middle of our order, walked away without an explanation. The lobby maybe had 3 couples. Then when we received our food, my chicken was frozen in the middle. I had ordered the chipotle chicken avocado melt. Over

mary-crider
29.12.2025

Staff here is amazing and fun. The food wasn't the best looking or tasting to my liking but it also had a decent price value. I tried a yogurt smoothie and as with most places I'm disappointed with no enough fruit and a bland flavor. My niece had the Chicken Noodle Bread Bowl, she said it was okay.

shelby-hamilton-2
29.12.2025

CHECK THE BAG BEFORE YOU LEAVE. Unfortunately, this location consistently does not give you all the food you ordered and paid for, or gives you the wrong things. I'd say 75% of the time they miss things. In the past, I've called them about it and they've been dismissive and even if I drive back over there, they do not offer coupons, apologies, nothing. Just have to spend another 20+ minutes in the car to get the food I paid for. I don't know why this is such a consistent issue at this location.

rashad-khoury-4
29.12.2025

Tried the pepperoni flatbread today. I enjoyed it but found it a bit pricey. Great place to study and work in a casual environment. Staff was super helpful and kind.

FAQ

There is a TV / screen on-site where sports are broadcast.

The place also takes various credit cards.

More information

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