Pasta Express - Springfield
Pasta Express
Description
A recent visit to a beloved restaurant left some customers feeling disappointed and dissatisfied. Issues included missing items from takeout orders, smaller portion sizes, confusing menu items, and bland food. However, there were also positive experiences shared, such as a delicious house salad and excellent customer service. Despite these mixed reviews, this establishment seems to have room for improvement to regain the trust and satisfaction of its customers.
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Very disappointed today with our takeout order. My antipasta salad had no cheese and minimal other ingredients layed on top of some lettuce. We ordered beef ravioli and received cheese. This use to be a place I would crave but not after today. ????
We stopped by to grab a bite before a movie with my two kids and my grandmother. I have to say, their meatballs were the worst I've ever tasted. The texture resembled that of Vienna sausages, and the flavor was just as unappetizing. I used to enjoy Pasta Express as a child, but this location really missed the mark. The food arrived barely warm, and the staff weren't particularly friendly. Overall, the dining experience was disappointing. The kids ordered noodles with their sauce on the side since they’re quite particular about how much sauce they get, and honestly, the sauce tasted like it came straight from a can. I opted for the tortellini, but it tasted like it was filled with a mix of Vienna sausages and spam, topped with a milky sauce that didn't help. I wouldn't recommend this place—definitely a 1 out of 10. The only friendly staff member we encountered was one of the girls at the front. Overall, it's not a restaurant I'll be returning to.
We have eaten at this location a bunch of times in the past and have never been disappointed before today. With today's economy it is easy to understand the price increase. However, I was highly disappointed that the portion size also shrank. I don't know if I'll be back until this issue is resolved.
This is the only location we go to. The staff is excellent, and the food is consistently fantastic.
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FAQ
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QR-Code for the menu
