Kfc - Springfield

I discovered a fantastic deal with a coupon for a family meal. The staff at this restaurant are extremely friendly, and I've never had any problems with the foo... read more I discovered a fantastic deal with a coupon for a family meal. The staff at this restaurant are extremely friendly, and I've never had any problems with the food here.

The food was excellent and was served quickly. The only downside is that the drumsticks appear to have gotten smaller over the years. read more The food was excellent and was served quickly. The only downside is that the drumsticks appear to have gotten smaller over the years.

I won’t be returning to this restaurant. The staff was not friendly, and my chicken was undercooked. To make matters worse, they forgot two of my orders, and wh... read more I won’t be returning to this restaurant. The staff was not friendly, and my chicken was undercooked. To make matters worse, they forgot two of my orders, and when I called to discuss the issue, they actually suggested I go elsewhere. I’ve had experiences with KFC before, but this will definitely be my last visit.

I went to KFC today and ordered a large mashed potatoes with gravy. When I got home, I realized that the lid on the gravy wasn't secured at all; it had just bee... read more I went to KFC today and ordered a large mashed potatoes with gravy. When I got home, I realized that the lid on the gravy wasn't secured at all; it had just been thrown into the bag. This is the third time I've experienced this! Usually, I can manage to salvage it, but not this time—the gravy spilled all over the bag. When I tried to pick it up, it fell right to the floor! If I could give a half-star rating, I certainly would!

My sister visited KFC around noon today and had a very disappointing experience with the drive-thru attendant. She ordered three pieces of chicken and was told... read more My sister visited KFC around noon today and had a very disappointing experience with the drive-thru attendant. She ordered three pieces of chicken and was told the total was $27.00. When she asked for an explanation of the price, the cashier responded dismissively, saying she hadn’t mentioned the cost beforehand. Additionally, my sister didn’t receive the honey and butter she requested, and her drink was almost spilled because the employee didn’t secure the lid properly. This experience has made her reconsider her loyalty to the restaurant, as she usually goes at least twice a week. She finds this treatment completely unacceptable. It’s essential to hire staff who are dedicated to their roles and prioritize respectful customer service.