Casey's - Springfield

Whenever I order pizza, there's always some kind of error. read more Whenever I order pizza, there's always some kind of error.

Wow, the bathrooms here are awful! It doesn't seem like anyone ever cleans them. read more Wow, the bathrooms here are awful! It doesn't seem like anyone ever cleans them.

The pay-at-the-pump system is a mess. It kept asking for a membership card number, but I’m not a member, so it kept declining my transaction when I refused to e... read more The pay-at-the-pump system is a mess. It kept asking for a membership card number, but I’m not a member, so it kept declining my transaction when I refused to enter my phone number. I already entered my zip code—that should be enough. After six failed attempts, I gave up and went to Flying J. It’s an overly complicated process, and I saw several other customers having the same frustrating experience. Casey’s needs to fix this—nobody has time for a twenty-question interrogation at the pump.

I had a terrible experience at this restaurant. The pumps were broken, the card readers weren't working, and the place was dirty with an unpleasant odor. read more I had a terrible experience at this restaurant. The pumps were broken, the card readers weren't working, and the place was dirty with an unpleasant odor.

The staff at Casey's is friendly, but the restaurant's quality has noticeably declined since 2022. They are frequently understaffed, and the soda fountains ofte... read more The staff at Casey's is friendly, but the restaurant's quality has noticeably declined since 2022. They are frequently understaffed, and the soda fountains often run out of products. The Powerade, which used to be carbonated, now tastes like plain water. The pizza kept in the hot cabinet always looks dry and seems to have been sitting there long past its freshness time. While some employees provide good service, others are quite poor. Overall, Casey's has gone from being excellent to struggling over the past two years.