A&W - Springfield

Had to rate this to leave a review. Went to this restaurant. Ordered some food. Got my order. Went to the counter to ask for some ketchup packets for my order.... read more Had to rate this to leave a review. Went to this restaurant. Ordered some food. Got my order. Went to the counter to ask for some ketchup packets for my order. Had to go to the other part where the napkins to get one to wipe the coleslaw off of the bag.Took my order out to the truck. Had to go back in to the restaurant to get someone that was using the bathroom. Upon going backin the manager accused me of stealing a bottle of ketchup that was sitting on the counter in the area where I was. I took mybag back into the store and asked where the bottle of ketchup was at. She told me that I just needed to leave. She was on thephone with her Gm. She also said I'm not crazy. I know what I saw. Wanted a root beer float. But was told they're out of rootbeer . This is not a place I would recommend to anyone

Every time we visit, they seem to be out of the items we want. They really need to improve their inventory management! It's frustrating when we can't even leave... read more Every time we visit, they seem to be out of the items we want. They really need to improve their inventory management! It's frustrating when we can't even leave the line after finding out that what we wanted isn't available.

My girlfriend and I love going to this restaurant. She enjoys Long John Silver's, but I'm a huge fan of A&W. The food is fantastic, and the staff is very friend... read more My girlfriend and I love going to this restaurant. She enjoys Long John Silver's, but I'm a huge fan of A&W. The food is fantastic, and the staff is very friendly.

I won't be returning after my most recent visit. The food was undercooked, messy, and seemed hastily prepared. It was absolutely atrocious. I'm genuinely concer... read more I won't be returning after my most recent visit. The food was undercooked, messy, and seemed hastily prepared. It was absolutely atrocious. I'm genuinely concerned I might feel sick later. I’ll be sure to warn all my friends and family to stay away from this place. The food was terrible, and the service was even worse.

Had to evaluate this to leave a review. In this restaurant. I ordered food. I have my order. To ask the counter for some ketchup packages for my order. Had to b... read more Had to evaluate this to leave a review. In this restaurant. I ordered food. I have my order. To ask the counter for some ketchup packages for my order. Had to be in the other part where the napkins to get one to remove the Coleslaw from the bag. I took my order to the truck. Had to go back to the restaurant to get someone who used the bathroom. When I went back to the manager, I accused myself of stealing a bottle of ketchup sitting on the counter in the area where I was. I took my bag back to the store and asked where the bottle was ketchup. She told me I just had to go. She was on the phone with her gm. I know what I saw. I wanted a root beer boat. But they were said to be root beer. This is not a place I would recommend to everyone